Company main station: http://www.51-IT.NET
http://www.sh-erjia.com.cn
East China
Address: Room 601, No. 5, Lane 758, Siping Road, Hongkou District, Shanghai (Metro Line 10 or 8 to Xingang Road Station)
Tel: * * ****
QQ:623749290 MS N: orleader@163.com
EMA IL: jack_shi@sh-erjia.com.cn
ADD: Room 601, Building 5, Jinxuan Mansion, Lane 758, Siping Road, Hongkou District, Shanghai
Since entering the communication industry, Shanghai Erjia Company has always kept in mind that customers are the company's bread and clothing parents, honest and high-quality service is the foundation of the company, and creating greater satisfaction for customers is the company's greater responsibility pin Switch, telephone set, group telephone switch, router, network switch, projector, public address, monitoring system, broadband access Access control attendance While providing high-quality products for customers in various industries, our company has been committed to providing users with more perfect pre-sales and after-sales services. The company has a young and capable technical team, professional switch installation, commissioning engineers and telephone switch maintenance engineers, which can provide users with full service in an integrated way.
Service commitment:
1) Scheme design: Group telephone and telephone switch remote networking scheme, multi-party audio and video conference telephone access scheme, integrated wiring scheme, LAN establishment scheme, etc.
2) Engineering survey: engineering technicians actually survey the project site, master customer requirements, calculate required materials, and provide customers with a reasonable cost performance construction scheme.
3) . Engineering construction: the Chief Engineer is responsible for, the materialman manages the materials, the PBX engineer starts the machine, the PDS engineer wiring,
4) Project completion: fill in the completion report and investigate customer satisfaction.
5) Project acceptance: submit the acceptance report, open the system, and check the system operation.
6) System maintenance: one-year equipment warranty, 24-hour service contact method to respond to the user's request for repair, 2-4 hours within the outer ring road, 4-8 hours outside the ring road to the site for repair.
7) Customer return visit: regularly return visit customers to understand the operation status of switch equipment, understand customers' new needs, provide economic and feasible upgrading programs, and meet customers' diversified communication service needs.
Service supplement:
Door to door installation: engineers are responsible for on-site installation and commissioning of all products or agent products sold, including transportation, loading and unloading, equipment positioning, switch startup and commissioning.
On site maintenance: For damaged products, we provide on-site maintenance services. The response time of the switch maintenance should not exceed 24 hours (48 hours outside the city) to arrive at the site. In addition to carrying corresponding spare parts, the switch maintenance personnel can also provide an emergency standby machine.
Warranty period: according to the date specified by the manufacturer, in case of product quality problems during the warranty period, the company is responsible for coordinating the free warranty or replacement of equipment; Warranty period: one year. After the warranty period expires, the maintenance contract can be renewed for 1 year to lifetime warranty.
On site training: installation personnel provide on-site training for operators, including daily use and operation of switches, simple fault maintenance, emergency judgment and handling, etc.
Follow up service, Understand and check the usage, and be ready to provide services such as repair, expansion, update and maintenance of the group telephone exchange at any time.
In the fierce competition of the communication industry, through good service attitude, perfect service system, sincere and frank service, we can accept more stringent challenges from customers at any time, create greater value for customers, and become the relevant person of office communication around customers.
