【 Building materials network 】

Choose one thing, love one line, not for prosperity, easy to be creative and take root doors and windows Show responsibility.

At Hennessy Gate window In this large family, There was a customer service employee who used ingenuity to interpret his love and dedication to work. He is Zhou Wenyi, an outstanding employee who silently contributes to the door and window industry.

Since joining Hennessy Doors and Windows, Zhou Wenyi has been mainly responsible for handling major customer complaints, tracking key orders and handling after-sales problems on business trips. In the process of continuous polishing, his changes can be described as earth shaking.

In the past eleven years, from an ignorant novice at the beginning, he has become a door and window guardian who can calmly analyze the cause and effect of things and give accurate judgments and decisions. Zhou Wenyi said that his growth benefited from the promotion and cultivation of the company's platform, so he should spare no effort to break through every difficulty in his work; Serve every customer with professional sincerity.

In customer service, Zhou Wenyi always adheres to“ Customer first ”With sincere attitude and professional knowledge. He knows that as a customer service staff, they should listen carefully to the needs of customers to provide satisfactory service. Zhou Wenyi said:“ Customer satisfaction is our greatest pursuit, and it is also my ingenuity as a customer service personnel. ”

In his work, Zhou Wenyi's deepest feeling is the after-sales problems of customers. He mentioned that once pin The dealer thought that an after-sales problem was very difficult, and although he had given a solution, it still could not be solved.

Zhou Wenyi decided to deal with the problem in person. After detailed understanding and analysis, he found the source of the problem and finally successfully solved the difficulties. This experience made him more convinced that, In the face of difficulties, we should calm down and study deeply to find a solution to the problem.

Speaking of the future, Zhou Wenyi hopes to challenge himself through multi sector training in 2024, and work hand in hand with Hennessy, the master of door and window art, to create more beauty.

He said:“ The new trend and new pattern of the door and window industry are constantly changing. We must keep learning and changing to make new breakthroughs in this environment. Only by breaking through oneself can we meet new challenges, grow up in challenges and achieve ourselves. ”

only Only by unremitting pursuit of knowledge, humility and close attention to industry trends can we serve every customer wholeheartedly To interpret the ingenuity of people in the door and window industry. The story of Zhou Wenyi shows the persistence and tenacity of ingenuity The spiritual outlook of the employees of Hennessy Doors and Windows and the ultimate service spirit of profound corporate genes.

On the development path of the door and window industry, Hennessy Door and Window always adheres to the spirit of originality, and brings customers quality services and satisfactory products.