How can I apply for a temporary ID card through the "12306" APP?

If the passenger on the train loses or does not carry his/her ID card, he/she can submit an application for temporary electronic ID card online at 12306APP. After verification, he/she can normally purchase tickets, return or change tickets, enter the station, check in tickets, etc. at the station without having to apply for a paper certificate.

Step 1: Open and log in the railway "12306" APP, and click the [Warm Service] icon in the application area on the home page.

Step 2: click [Temporary ID card for taking passenger train] service in the opened "Warm Service" application interface.

Step 3: Fill in the passenger's identity information: "name", "certificate type", "certificate number", "city".

Prompt: When passengers go online to apply for "temporary identity certificate for taking the passenger train", they need to open the mobile phone location service.

Step 4: Click the [Agree] button in the pop-up "Warm Prompt" interface.

Step 5: On my confirmation page, please confirm to read the "Certification Service Agreement" and the "Privacy Policy", and click the [Next] button.

Step 6: Conduct "face recognition".

Step 7: Enter the audit interface. Please do not close this page. The system will jump to the audit result page later.

Step 8: The temporary ID card is approved and valid for 24 hours. If the QR code is used after 30 minutes, face recognition authentication shall be performed again. Each passenger has the opportunity to apply for a temporary ID card three times a month.