Since this year, the Anhui Provincial Procuratorate has focused on the goal of "serving the grassroots to solve problems, focusing on the front-line to promote the handling of cases", and actively carried out the implementation of the digital procuratorial strategy Comprehensive operation and maintenance service of inspection data center We will further strengthen the scientific and technological support capability and technical service level, and do a solid job in the "Frontline Prosecutors Information Application Experience Improvement Project 2.0", which has achieved remarkable results.
Innovative initiatives
Comprehensive operation and maintenance brings "revolutionary" changes
In the face of the reality that most of the provincial procuratorial information systems are centrally deployed in the provincial procuratorate, both failure problems and potential risks are constantly magnified in the intertwined and overlapping influence. Since the introduction of the innovative measure of comprehensive operation and maintenance, the operation and maintenance center of the provincial procuratorate has responded quickly and accurately. Through the establishment of a special team, the integration of technical forces, the deployment of second and third line backup support, a package of solutions to the operation and maintenance problems between the basic platform and application software, and between subsystems, to thoroughly improve the overall procuratorial case handling Stability and security of office system.
By the first quarter of 2023, we had handled six failures of the integrated system platform and seven problems of the power environment of the computer room. The response speed and efficiency of handling failures had improved significantly compared with the past.
quick response
Bring "good" to grass-roots informatization work
In order to further broaden the problem collection channels and ensure that grass-roots informatization issues are responded to, linked with, and responded to needs, Provincial Procuratorate Procuratorial Information Technology Department Through the establishment of a working mechanism of up and down linkage and closed-loop processing, a 6262 operation and maintenance hotline was set up and AB posts were deployed to answer the questions without missing one person or many questions.
Establish a WeChat application group for operation and maintenance failures. Grass roots procuratorates can ask questions anytime and anywhere. The provincial procuratorate will assign special personnel to answer, record, and transfer, and feed back the processing results in the WeChat group in time to form a list write off service.
Adhere to the "first question responsibility system", and deal directly with the informatization problems reflected by the grassroots procuratorates within the scope of their responsibilities. For those beyond the scope of their responsibilities, report to the Operation and Maintenance Center, quickly deploy special forces to solve them, completely eliminate the worries behind grassroots informatization work, and always be the general cornerstone of grassroots technical support.
Up to now, the provincial three-level procuratorates have organized joint troubleshooting to solve the problems of insufficient network bandwidth, insufficient terminal performance, system incompatibility, unreasonable configuration, etc. in 52 grass-roots procuratorates, and constantly improve the health and availability of various application systems in the beginning and troubleshooting of information failures. According to the statistics after rectification, compared with the previous year, the total number of system failures decreased by 47% year on year, the effective resolution rate of system failures exceeded 90%, and the first-line prosecutors' sense of experience in using informatization applications was significantly enhanced.
Establish rules and regulations
Activate the endogenous momentum of procuratorial informatization work
In order to strengthen the operation and maintenance management, the Procuratorial Information Technology Department of the Provincial People's Procuratorate further combed the working mechanism, standardized the operation process, and made the disordered fault maintenance become a rule to follow by formulating the Management Measures for Information System Operation and Maintenance Personnel (for trial implementation), the Emergency Response Plan for Patrol Inspection Problems, and revised the Detailed Rules for Daily Management of Data Center Computer Rooms.
In order to strengthen process management, the Operation and Maintenance Center has always maintained efficient operation and orderly internal and external order from listening to processing to feedback; Through the establishment of operation and maintenance knowledge base, earnestly summarize fault handling experience, form a special analysis report, build a sharing mechanism for common operation and maintenance faults and typical handling cases, and promote the skills and experience of operation and maintenance personnel; Through performance appraisal, selection of "star engineers", post cross learning and other activities, the self value recognition and entrepreneurial enthusiasm of operation and maintenance personnel were further stimulated, and the "small stage" showed "great glory".
It is understood that in the first quarter assessment, three operation and maintenance engineers were rated as "star engineers", and nine operation and maintenance personnel were rated as excellent. The entire operation and maintenance team has shown a positive spirit, providing a solid and reliable technical force and operation and maintenance support for the digital procuratorial strategy and big data legal supervision special action being promoted and implemented by the procuratorial organ of Anhui Province.
