Since 2022, the Bengbu procuratorial organ has received 3613 letters and visits from the masses, responded 7151 times, and the response rate of procedural response within seven days and results within three months is 100%.

Set up the characteristic area of "Warm Heart Posthouse", equipped with blood pressure meter, blind board, hearing aid, presbyopic glasses and other equipment, and strive to provide special visitors with thoughtful services needed in daily life. Integrate the complaint reception area into a comprehensive service platform integrating complaint reception, case acceptance and legal consultation, so that the people can see, understand, use well, and evaluate, and strive for zero distance in service mode, zero backlog in acceptance matters, zero complaint in service attitude, zero emptiness in fulfilling commitments, and zero error in service quality. We will strengthen the construction and application of 12309 procuratorial service center network platform, optimize the function of 12309 procuratorial service hotline, build a "heart to heart bridge" for prosecutors with "fingertips", and "warm the hearts" with high-quality, efficient and convenient procuratorial services.

We will focus on building a long-term mechanism to prevent and resolve conflicts between legal and litigation related letters and visits, and make every effort to promote the verification of existing cases in place and "clean up at the bottom". At the same time, we will make overall plans to address both the root causes and root causes, and promote governance at the source. Compacting the responsibility of the first handling, improving the quality and efficiency of the first handling of cases involving law and litigation. We will strengthen the handling of initial letter and initial visit, improve the rate of timely acceptance, the rate of completion on schedule, and the satisfaction of the masses, resolve conflicts at the grass-roots level and in the local area according to law, and strive to achieve harmony in the first link. Strictly implement the responsibility of "who enforces the law, who popularizes the law", strive to improve the reasonability of letters and visits and legal documents, transfer the warmth of procuratorial work to the "heart" of the parties, and achieve "matter and mind".

We will do a better job of receiving visits from the chief procurator, bringing cases to lower levels, and making door-to-door visits, so as to improve the effectiveness of face-to-face legal interpretation and reasoning. Adhere to the system of leaders' receiving, visiting, patrolling and reviewing letters, the Procurator General takes the lead in receiving the masses, and actively participates in the joint visits of the Municipal Political and Legal Commission. Since 2022, he has received more than 70 people, reviewed more than 200 letters, and studied more than 40 cases of letters and visits. The leaders of key cases were personally assigned and supervised, and a number of difficult petition cases were properly handled.

Reasonably formulate the hearing plan, increase the analysis and proof of the application of law and the evidence of facts in the appeal cases, and specifically ensure the quality of the hearing. For difficult and complicated cases, invite deputies to the National People's Congress, legal experts, and lawyers to hold public hearings. At the same time, Bengbu Procuratorate concentrated on the promotion and evaluation of cases from the aspects of evidence acceptance, fact finding, law application, and case handling procedures.

The People's Procuratorate of Bengbu City took judicial assistance as one of the focuses of the procuratorial organ's practical work for the people, and carried out the special activities of judicial assistance to help consolidate and expand the achievements of poverty alleviation, boost the rural revitalization, and help women in need with the special activity of "Wan Feng Warm up", and further increased the assistance to the disabled people in rural areas who became poor and returned to poverty due to cases The number and amount of assistance for minors and other key groups have increased significantly for three consecutive years.

Actively contact and connect with civil affairs, education, agriculture and rural areas and other functional departments, actively visit women's federations, disabled persons' federations and other mass organizations, promote the construction of a diversified rescue and assistance work pattern with information exchange and coordinated efforts, timely find rescue clues, transfer feedback, and ensure "rescue as soon as possible, rescue as soon as possible". Promote the joint assistance of the upper and lower courts, include the situation of large difficulties of the aid applicants, large number of people needing assistance, and the need for diversified assistance into the scope of joint assistance, and actively coordinate with relevant functional departments to carry out psychological counseling, vocational skills training, social assistance and other diversified assistance and assistance in combination with the actual situation of the case, so as to solve people's concerns, warm people's hearts, and do practical things with practical actions. Since 2022, 722 people have been rescued and 4.128 million yuan has been paid.