▲ Procuratorial Service Hall

In order to effectively facilitate the masses to reflect their demands and handle matters, the Sixth Procuratorial Department of Chizhou Procuratorate took the lead in building a procuratorial service hall with integrated functions and elements in the procuratorial organs of the province, integrating all the functions of the procuratorate to serve the masses externally. In addition, a special functional service area of "Warm Heart Posthouse" has been set up in the hall, which is not only equipped with medical boxes, reading glasses, legal reference books, mobile device charging posts and other common convenience facilities; In addition, a humanized reception area is specially set up for special groups such as the disabled, the old and weak women and children, equipped with special equipment such as handwriting boards for the blind, hearing aids, and soothing and relaxing music chairs, so that the masses can feel the warmth of procuratorial work by providing meticulous procuratorial services.

At the beginning of 2024, in order to better maintain the mental health of the people and give full play to the role of psychological consultation, emotional counseling, etc. in resolving the contradiction between letters and visits, the Sixth Procuratorate Department of Chizhou Procuratorate also hired eight psychological consultation experts to form a psychological consultation expert database, to participate in the front line crowd interviews, and to solve the "legal knot" and "heart knot" at the same time.

In order to solve the problem of people's complaints, the Sixth Procuratorial Department of Chizhou Procuratorate initiated the "May 4th, March 21st" interview work method. With the goal of "making more data run away and less people run errands", it upgraded and transformed the 12309 procuratorial service network platform, so that people can use portal websites, service hotlines, mobile clients, WeChat public accounts Remote video system and other ways can enjoy "one-stop" service without leaving home.

▲ Conducting procuratorial hearings

As a procuratorial case handling team, the Sixth Procuratorial Department of Chizhou Procuratorate is not satisfied with "closing the case", but pursues "justice", "doing things" and "people's security". In the criminal appeal case of Cai Moumou in 2022, the team reviewed that the original case defendant had meritorious circumstances that were not recognized in accordance with the original sentence. They immediately communicated with the criminal inspection department to reach a consensus. They formed a case handling team together with the criminal inspection department, and proposed a retrial inspection proposal to the court in accordance with the law. The case was finally changed, the meritorious circumstances involved in the case were recognized in accordance with the law, and the original case defendant was commuted according to the law. The case was rated as a typical case by the Supreme People's Procuratorate.

For each case handled by the team, they repeatedly studied the reasons for the "litigation" and "visit" of the case, constantly reflected on it, and strengthened the source governance of judicial norms by standardizing the case handling prompt letter, transferring to correct violations, oral correction and other methods. At the same time, the team pays more attention to resolving conflicts. Compared with the general case review method, the team insists on using the more cumbersome hearing procedure to review cases, which doubles the workload, but allows the masses to fully express their demands, the case handlers can fully explain the law and reason, and the introduction of external supervision can also increase the credibility of the prosecution. The team often said that there is another advantage to hearing a case. The masses know the results of the case and why. Hearing is a very vivid classroom for popularizing the law.

In the judicial aid case of Mr. Zheng in 2023, after receiving the extremely difficult life of the criminal victim Mr. Zheng reported by the Dongzhi County Procuratorate, the team immediately made a special report to the Anhui Provincial Procuratorate. With the consent of the provincial procuratorate, the provincial, municipal and county procuratorates jointly assisted Zheng, and Zheng finally received a high relief fund of 83000 yuan. In view of the poor mental state of Zheng, which has affected his studies, they invited experienced psychological counseling experts to conduct psychological counseling for Zheng. After many times of psychological treatment and counseling by experts, Zheng became better and went to school normally.

The team also transferred the difficult clues to the Women's Federation. Later, Zheng was included in the student aid plan by the Women's Federation, and the tuition fees during college were fully implemented. It is reported that, in order to ensure that there are no missing clues for judicial assistance, the team has issued internal cooperation regulations to ensure that all the clues to difficulties caused by cases found by the case handling departments are transferred. Externally, they took the lead in countersigning the Work Guidelines on Establishing and Improving the Connection Mechanism between National Judicial Assistance and Social Assistance of Procuratorial Organs (Trial) with eight departments including the Education and Sports Department, Civil Affairs Department, Women's Federation, etc., to build a "1+N" relief pattern led by procuratorial organs, followed by multiple relief subjects, and integrated a variety of relief measures, so as to maximize the effectiveness of solving the difficulties of the masses.

▲ Return visit to the rescue object

The Sixth Procuratorial Department of Chizhou Procuratorate has won the recognition of the masses by handling every small matter and practical matter for the masses. Even if the masses make a phone call, they will spare no effort to do good things. For example, a farmer who came to Chizhou from other places called the 12309 hotline to report that his work-related injury was not compensated and his life was almost hopeless. After receiving the call, the team police actively studied and judged the key points of procuratorial intervention, actively understood and investigated the cause of the matter, and finally took the 12309 call record as the civil supervision and prosecution support clue of the hospital according to the internal cooperation regulations. After being handled by the hospital, Cheng's claim for compensation for more than 200000 work-related injuries was upheld by the judgment.

In order to refine the experience and practice into a big brand that can be copied and promoted, the team refined and cultivated the brand of "Warm Control", created the "Five Ones" working method, and formed the Chizhou experience norm, which was highly praised and fully affirmed by the political and legal committee of the provincial party committee, the provincial procuratorate, and the main leaders of the municipal party committee, and was named "Anhui civilized industry quality service demonstration brand" by the provincial federation of trade unions and the provincial civilization office 。 Chizhou's political and legal system builds a series of brands of "warmth" for mediation of political and legal conflicts based on "warmth control".

As the Anhui procuratorial version of the "Maple Bridge Experience", "Warm Complaint" has been promoted in the procuratorial organs across the province and recommended to the procuratorial organs across the country. The brand experience of "Warm Control" has been widely reported and publicized by such media as Procuratorial Daily, Legal Daily, Anhui Daily and Anhui Legal Daily. The Anhui Provincial Procuratorate, while promoting the practice of "warmth control" throughout the province, proposed the bright side construction of "warmth control". In 2023, the team will launch a three-year work guide for bright side construction, and strive to provide Chizhou experience for the bright side construction of "warmth control" throughout the province.