-
Consumers have the right to claim compensation when their rights and interests are damaged, through self relief and public power. Individuals can report to the operators or solve the problem through the consumer committee within the prescribed time limit according to law, reflecting self-protection. If the self solution is fruitless, you can seek the administrative department to appeal or appeal to the law, defend the rights and interests with the help of national strength, and demonstrate the government's deterrent role.
#Damages
1208 readings
-
Consumer groups refer to individuals who purchase goods and services and enjoy legal protection in order to improve the quality of life. Their consumption is based on living needs rather than production interests. They are users of goods and services, covering physical goods and services. Although the Law on the Protection of Consumers' Rights and Interests usually regards individual consumers as the main body, it actually includes consumers in the form of individuals, groups and organizations. As long as the consumer behavior is necessary for life, regardless of the nature of human resources, it belongs to the category of consumer groups.
#Damages
1459 readings
-
The catering service industry is responsible for the personal safety of consumers, whether they are eating or not. If consumers are injured due to failure to fulfill their security obligations, even if there is no direct consumption behavior, the operators shall also bear the liability for infringement according to law. The Civil Code clearly states that the managers and sponsors of various places from hotels to entertainment places must be responsible for the consequences of infringement if they do not fulfill their security responsibilities and cause injuries.
#Damages
867 readings
-
In travel, it is very important to ensure the quality of service. Signing detailed contracts before travel is the basis. In case of dispute, first communicate and negotiate with the travel agency. If the problem cannot be solved, a written complaint can be submitted to the quality supervision agency and consumer association of the travel agency for mediation. If mediation fails, arbitration or judicial channels can be selected. At the same time, writing detailed complaint letters will help solve problems.
#Damages
1254 readings