After an accident, how can I complain when the car is not repaired by the repair shop? I want to know: How can I complain when I am in the repair shop?
[Lawyer's reply] Hello, I understand your concern about the maintenance quality of the repair shop. According to the Law of the People's Republic of China on the Protection of the Rights and Interests of Consumers and the Regulations on the Management of Motor Vehicle Maintenance, you can deal with it in this way: first, you are recommended to collect the maintenance documents, payment vouchers, photos or videos of the current situation of the vehicle and other evidence. This is the key material for safeguarding rights. If the maintenance quality does have problems, it is recommended to negotiate with the repair shop first. You can ask them to repair or make appropriate compensation. Many disputes can be settled through friendly negotiation. If the negotiation fails, you can complain to the local road transport management department (every city has a motor vehicle maintenance management agency), or call the 12315 Consumer Complaint Hotline. The above evidentiary materials shall be provided in case of complaint. If the loss is large, you can also consider filing a lawsuit to the court. However, it is suggested to try the administrative complaint approach first, which is less costly and more efficient. It is recommended that you solve the problem as soon as possible, because the warranty period for maintenance quality problems is generally 6 months. At the same time, attention should be paid to keeping the current situation of the vehicle to avoid the impact of secondary damage on liability determination. If you need more specific legal advice, you can supplement your specific situation, such as maintenance items, problem performance, etc.