How to negotiate and settle with the operator without supermarket receipts; Request the consumer association or other mediation organizations established according to law to mediate; Bring a lawsuit to the people's court. At the same time, it also reminds consumers that after purchasing goods, they must keep the bills in order to safeguard their legitimate rights and interests. According to the law, consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to compensation according to law. In civil proceedings, the parties have the responsibility to provide evidence for their claims. Therefore, when a consumer files a lawsuit for the protection of rights and interests with a consumer association or a people's court files a lawsuit for a dispute over the rights and interests of consumers, it shall provide evidence such as the date of purchase of goods or services, product name, trademark, specification, quantity, measurement, price, damage and negotiation with business operators. Legal basis:
1、 Article 11 of the Law of the People's Republic of China on the Protection of the Rights and Interests of Consumers: Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services shall have the right to compensation according to law.
2、 Regulations of China Consumer Association on Accepting Consumer Complaints
3、 Acceptance procedures and methods: In the written materials or oral transcripts provided by consumers for complaints, the date of purchase of goods or services, product name, brand, specification, quantity, measurement, price, damage and negotiation with operators shall be included, and copies of vouchers, invoices, warranty certificates and other relevant supporting materials shall be provided. Complaints with lack of vouchers and unclear conditions shall be notified to the complainant in time and accepted after the necessary supporting materials are supplemented.
3、 Article 64 of the Civil Procedure Law of the People's Republic of China stipulates that the parties have the responsibility to provide evidence for their claims. The people's court shall investigate and collect evidence that the parties and their agents ad litem cannot collect on their own due to objective reasons, or that the people's court deems necessary for the trial of the case. The people's court shall examine and verify evidence comprehensively and objectively in accordance with legal procedures. With the improvement of consumers' awareness of protecting their rights, whether consumers are going smoothly on the road of protecting their rights? In real life, they still face various difficulties, some of which are caused by consumers themselves. So we should say that consumers should have a sense of evidence in addition to the awareness of protecting their rights, because evidence is the premise of protecting their rights. What evidence can be used as the evidence of protecting their rights
