To Steam Customer Service Team:
Subject: Request for special consideration - refund application for HELLDIVERS 2 due to policy change.
Dear customer service team,
I am writing to get your special consideration and apply for a refund for the HELLDIVERS 2 I bought on [purchase date]. At first, I was attracted by the flexible account binding policy mentioned in the game promotion, that is, players can freely choose whether to associate Steam account with PlayStation Network (PSN) account. Based on this explanation, I gladly made a purchase.
However, recently, the game publisher suddenly announced that the game will force all users to bind their PSN accounts to play games, which has greatly changed the terms I learned and accepted when I bought. As a platform that respects users' choices, I believe that Steam also attaches importance to the rights and interests of consumers in line with the expectations when purchasing.
Although I understand that Steam's standard refund policy is within 14 days after purchase and the game time does not exceed 2 hours, my situation is beyond this range, but I think my situation is unique and deserves special consideration. This policy change is equivalent to changing the basis of the service agreement between us, making it impossible for me to continue to enjoy the game unimpeded on the Steam platform, which goes against my initial purchase intention.
In view of the above situation, I urge the Steam team to understand my position and consider providing a one-time refund service as a reasonable response to this sudden change. I still firmly believe that Steam is committed to protecting the rights and interests of consumers, and I look forward to your consistent spirit of user support on this issue.
To facilitate processing, I attach the necessary purchase information:
● Game name: HELLDIVERS 2
● Date of purchase:
·Play time: more than 2 hours, but the game cannot continue due to policy changes
● Transaction ID:
I sincerely hope that we can find a satisfactory solution, and thank you for taking the time to review my request. We look forward to your positive reply.
Sincerely,
[Your full name/Team account name] [Today's date]
