Three methods of order loan:

1、 The buyer actively confirms the receipt

The buyer can actively click the Confirm Receipt button 96 hours after the order is delivered to lend money to the seller.

2、 Seller's payment request

1. Definition of payment request: payment request refers to the seller's application for Dunhuang online loan by clicking the "payment request" button in the account to facilitate the completion of the order and the success of the transaction.

2. Payment request
After you find that the goods have been completely delivered to the buyer's address through the "waybill number", you can click "Payment Request" in "My DHgate" - "Transaction" - "Pending Order" - "Shipped" to this order（ seller Account lending rules) 。

After receiving your application for payment, Dunhuang will review the order within one working day and verify that there is no problem with the order, such as the country, time, zip code and the information of the signer are consistent. The platform will send a reminder letter to the buyer. If the buyer does not submit any objection within five days (such as dispute resolution, "refund or return" agreement, etc.), the order is completed. Otherwise, your request for payment will be rejected, and the order will be delayed. Then you can check the automatic completion time of the order in "My DHgate" - "Transaction" - "Order to be processed" - "Shipped".
reminder:
① The payment request button appears within 5 days from the date when the freight bill number is correctly filled in to 120 days after the order is confirmed for collection. The payment request can only be applied twice, and the interval between the two payment requests is at least 3 days;
② After delivery, please keep in touch with the buyer in the letter inside the station. If you can't contact the buyer and check the official website of the freight company that the goods are not delivered successfully, please contact the freight company to confirm the status of the goods as soon as possible.

③  Only after all the waybills have been delivered properly can the payment be requested successfully. It is recommended that you do the payment request operation after all the waybills have been properly invested, otherwise the payment request will fail to be reviewed

④ Please make sure that the waybill number is correct and there is no invalid waybill number before clicking the payment request button. After payment request, you will not be able to modify the logistics order number.

⑤ If your package has been delivered properly, but there is no opportunity to request payment, you can go to the seller's backstage- Transaction - Customer Service Intervention Order - Payment Request Failure Appeal Department to submit a complaint.

3、 System automatic loan

After the seller has completely delivered the goods, if the buyer has not confirmed the receipt and the seller has not requested payment after the order has been completely delivered, the platform will release the order amount to the seller's capital account 120 days after the order has been completely delivered, and the order is completed.

For more rules, click: https://seller.dhgate.com/policynew/c_100280.html