It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
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Host x1 Base assembly x2 Bluetooth voice remote control x1 Installation instructions x1 7 # battery x2
Warranty Information
warranty policy
National joint insurance, enjoying three guarantees service
Warranty period
1 year
Warranty remarks
One year for complete machine and three years for main parts
Phone notes
Monday to Sunday: 8:00-18:00
Details
Within seven days after the user signs for the Xiaomi TV set, if there is a performance failure that is not caused by human error, the consumer can choose to return, replace or repair the set, and Xiaomi Company or the service provider designated by Xiaomi Company will provide free door-to-door service;Seven day return without reason is only applicable to the commodities sold on the official website of Xiaomi. Artificial damage, damaged packing cases, and missing random parts are not within the scope of seven day return without reason. The logistics fees generated by seven day return without reason are borne by consumers (the logistics fees paid at the time of purchase are not refundable).Enter the official website>>