It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Xinchuang Technology (enterprise service provider)
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
(After selection, your message can only be seen by merchants. It is recommended that you select it when asking for private information such as price)zero/200Post a message
National joint insurance, enjoying three guarantees service
Warranty period
2 years
Warranty remarks
2-year limited warranty
Phone notes
Home desktop computers: 8:30 - 18:00 from Monday to Sunday (all year round), and business desktop computers: 8:30 - 18:00 from Monday to Friday (excluding legal holidays)
Details
The after-sales service is provided by the brand manufacturer, which supports the national joint insurance and can enjoy the three guarantees service.In case of product quality problems or failures, you can check the nearest maintenance point and ask the manufacturer for after-sales solutions.You can also enjoy return within 7 days and exchange within 15 days with the quality inspection certificate provided by the manufacturer's maintenance center or special maintenance point.After 15 days and within the warranty period, you can enjoy free warranty and other three guarantee service policies.Different HP desktop models have different warranty periods, which is subject to the warranty card. You can call the customer service phone for specific inquiries.Enter the official website>>