It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Tips: Please confirm the "package and price" described in the commodity details with the merchant before purchasing. It is recommended to keep the transaction voucher during the transaction.ZOL wish you a happy shopping!
business
Jiaying Digital
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
(After selection, your message can only be seen by merchants. It is recommended that you select it when asking for private information such as price)zero/200Post a message
National joint insurance, enjoying three guarantees service
Warranty period
1 year
Details
The warranty card must be filled in with all relevant information in detail, and the warranty card must be presented at the time of maintenance. In the absence of a valid warranty card and purchase certificate, Shima's authorized maintenance shop has the right not to provide warranty.In case of normal wear and tear of relevant products, the warranty scope will not include the repair or replacement of damaged parts.If the product is subject to abnormal operation, water ingress, broken, not used according to the instructions of the manual, or improperly stored, resulting in failure of the parts, the repair fee will be charged.Enter the official website>>