It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Five Star Holding TV Air Conditioner Wholesale and Retail
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
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National joint insurance, enjoying three guarantees service
Warranty period
6 years
Warranty remarks
The whole machine and main parts are guaranteed for 6 years
Phone notes
24-hour telephone service
Details
In 2013, the household air conditioner (cooling capacity is less than or equal to 14000W) and dehumidifier are guaranteed for six years.The complete household air conditioner purchased on January 1, 2005 is guaranteed for six years.The warranty policy for household air conditioners purchased before January 1, 2005 shall be subject to the warranty provisions of that year.In case of product quality problems or failures, you can check the nearest maintenance point and the manufacturer's after-sales service will solve them.Enter the official website>>