It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Five Star Holding TV Air Conditioner Wholesale and Retail
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
(After selection, your message can only be seen by merchants. It is recommended that you select it when asking for private information such as price)zero/200Post a message
Outdoor unit x1 Indoor unit x4 Wire controller x4 Instruction x1 Warranty card x1
Warranty Information
warranty policy
National joint insurance, enjoying three guarantees service
Warranty period
6 years
Warranty remarks
The whole machine and main parts are guaranteed for 6 years
Phone notes
24-hour telephone service
Details
Household central air-conditioning products sold since August 1, 2014 (subject to the date of signing the contract) are subject to a six-year free repair policy. The specific models involved are as follows: 1.1.1 All household multi connected series (models including H) using CAN communication protocol: GMV StarGMV Power、GMV Tops、GMV Crown、The indoor unit (model including H) for the new household multi split line products using CAN communication protocol and the above household multi split line series launched subsequently;1.1.2 Air duct supplied air conditioning units below 14kW (including 14kW).Enter the official website>>