It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Five Star Holding TV Air Conditioner Wholesale and Retail
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
(After selection, your message can only be seen by merchants. It is recommended that you select it when asking for private information such as price)zero/200Post a message
Appearance material (metal material): metal Base material: plastic All metal design
TV accessories
Packing list
TV body x1 Power cable x1 Remote control x1 Instruction x1 Warranty card x1
Warranty Information
warranty policy
National joint insurance, enjoying three guarantees service
Warranty period
1 year
Warranty remarks
One year for the whole machine and three years for the main TV components
Phone notes
Monday to Sunday: 8:00-20:00
Details
A business operator shall be responsible for the repair, replacement, or return of goods that are guaranteed repair, replacement, or return, as stipulated by the State or agreed upon by the business operator and consumers.Where a commodity still cannot be used properly after being repaired twice within the guaranteed maintenance period, the business operator must be responsible for replacement or return.Where a consumer requires a business operator to repair, replace or return a large commodity of which the repair, replacement or return is guaranteed, the business operator must bear reasonable expenses such as freight.It shall provide consumers with true information about goods or services, and shall not make misleading false propaganda.Enter the official website>>