It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Five Star Holding TV Air Conditioner Wholesale and Retail
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
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TV body x1 Remote control x1 Battery x1 Power cable x1 User Guide x1
Warranty Information
warranty policy
National joint insurance, enjoying three guarantees service
Warranty period
1 year
Warranty remarks
One year for complete machine and three years for main parts
Phone notes
Monday to Friday: 8:00-21:00;Saturday and Sunday: 8:00-17:00
Details
Refer to the national "new three guarantees" regulations. During the warranty period, we will not accept the machine that fails after the customer refits or installs other functions or equipment.Once the warranty card and purchase invoice are altered, the warranty will become invalid.The person in charge of the maintenance center shall check the machine manufacturing number and warranty certificate during each maintenance.Customers are requested to properly keep the purchase invoice and the warranty certificate together as the warranty certificate, which will not be replaced if lost.If the period of validity of the three guarantees is exceeded, the three guarantees will not be implemented, and only charged maintenance will be provided.Enter the official website>>