It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
Five Star Holding TV Air Conditioner Wholesale and Retail
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
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Including base: 1120.98 × 720.93 × 258.52mm Base excluded: 1120.98 × 646.9 × 75.01mm
Including base weight
Including base: 10.41kg Without base: 9.88kg
TV accessories
Packing list
TV body x1 Remote control x1 Battery x2 Instruction x1 Antenna isolator x1 Base assembly x2 Screw x4
Warranty Information
warranty policy
National joint insurance, enjoying three guarantees service
Warranty period
1 year
Warranty remarks
One year for complete machine and three years for main parts
Phone notes
24-hour online (holidays)
Details
The after-sales service is provided by the brand manufacturer, which supports the national joint insurance and can enjoy the three guarantees service.The whole machine is guaranteed for one year, and the display screen, backlight module, logic module and high-frequency tuner are guaranteed for three years. In case of any quality problem or failure, you can check the nearest maintenance point and ask the manufacturer for after-sales solutions;You can also enjoy return within 7 days and exchange within 15 days with the quality inspection certificate of the manufacturer's maintenance center or special maintenance point.If it is within the warranty period for more than 15 days, you can enjoy free warranty and other three guarantee services.Enter the official website>>