It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
(After selection, your message can only be seen by merchants. It is recommended that you select it when asking for private information such as price)zero/200Post a message
Host x1 Warranty card x1 Instruction x1 Drive disc x1 Power supply x1 Keyboard and mouse suit x1
Warranty Information
warranty policy
National joint insurance, enjoying three guarantees service
Warranty period
3 years
Warranty remarks
3-year on-site service
Phone notes
8: 00-20:00 (legal holiday break)
Details
The three guarantee service period is calculated from the date when Dell issues the invoice.If your Dell products (micro computers or peripheral products listed in the San Bao Regulations) have performance failures listed in the San Bao Regulations within 7 days from the date of sale, you can request repair, replacement or return.If you want to return the goods, Dell will be responsible for returning the goods for you free of charge, and will refund the price of the invoice once.Enter the official website>>