It is used to determine that your compensation application is established according to relevant rules when your trading rights and interests are damaged,Have the right to directly deduct the corresponding amount from the merchant's "deposit" to compensate you.Learn more
We have signed a contract with Zhongguancun online dealer for consumer protection services and have paid the deposit.
When you receive goods with quality problems, inconsistent descriptions, or the seller does not deliver after payment, the consumer security service will support your return and refund in the whole process. If the seller does not fulfill the obligation of compensation, ZOL will pay first to ensure your shopping rights and interests.View details>>
Consumer security refund and rights protection process:
There were problems with the purchase of goods: 1. The receipt was not confirmed, and a refund application was sent to Alipay;2. The receipt has been confirmed, and a refund application has been sent to the mall.The staff of the mall intervened within two working days, and the refund was successful.
Customer service complaint hotline of Zhongguancun Mall:010-83417888-9185(Monday to Friday: 9:00~18:00)
Consultation box
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National joint insurance, enjoying three guarantees service
Warranty period
1 year
Warranty remarks
Host 1 year
Phone notes
Monday to Friday: 8:30-18:00 (holiday break)
Details
HP supports national joint insurance and can enjoy three guarantees service.If the product breaks down under normal use according to the instructions and operating instructions, you can check the nearest maintenance point and ask the manufacturer for after-sales solutions.You can also return the goods within 7 days and exchange the goods within 15 days based on the quality inspection certificate provided by the manufacturer's maintenance center or special maintenance point and the purchase date indicated in the invoice.Machines repaired by HP authorized repair centers will continue to enjoy the warranty services provided by HP during the original warranty period.Enter the official website>>