Information publicity of online store operators

Dingli Mobile Mall Online shop merchants

Credit rating:
  • contact number:

    eighteen billion six hundred and ten million two hundred and ninety-one thousand seven hundred and thirty-two

  • Company address: Zhongguancun Science Park, Haidian District, Beijing (online merchants)
  • Opening time: 2005-09-01
  • Qualification:  The business has passed the qualification certification
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Complaints and rights protection

*Please do not trade privately to avoid the loss of property!

Glory 30S (8GB/256GB/All Netcom/5G version) 6.5 inch resolution: 2400x1080 pixels Kirin 820 five camera (rear four)

Price
¥2654.00
Delivery:
Special instructions:
This product cannot be returned or replaced within seven days without reason
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Version memory
  • Shipping 256GB
Color category
  • Butterfly feather
  • Butterfly feather
  • Illusory darkness
Suit
  • Official standard configuration
  • Suit I
  • Suit II
  • Suit 3
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Purchase quantity:
piece (Limited to 1178 pieces)
Online customer service:
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  • Customer service telephone:

    eighteen billion six hundred and ten million two hundred and ninety-one thousand seven hundred and thirty-two

  • Reception time:

    7:30-23:30

  • 30 day refund rate:

    0%

Dynamic score of the store:
  • Description: four point nine lower than Peer 2.50%
  • Services: four point nine lower than Peer 2.50%
  • Logistics: four point eight lower than Peer 5%
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mobile phone

  • Official standard configuration: Glory 30S x1 battery (built-in) x1 quick guide x1 SuperCharge charger x1 San Bao certificate x1 Type-C data cable x1 card taking pin x1 TPU protective case x1 TP protection
  • Package 1: Official standard configuration+ultra transparent and ultra-thin mobile phone case+special high-definition film+beautiful ring bracket+mobile power=100
  • Package II: Official standard configuration+beautiful mobile phone case+metal card cutter+car charger+special Bluetooth headset+one-year warranty extension=200
  • Suit 3: Official standard configuration+20000 mA mobile power supply+VR Storm Mirror+mini speaker+metal ring bracket+necklace key rope+three-year warranty=300
ZOL dealer Z + Upgrade service and new service center start to make your online shopping experience safe from now on
Product introduction Products

 Zhongguancun Mall Limited Time Rush to Buy Channel Product Introduction

 Product parameters

 
 
 
 
 
 
 
 
 
 
Basic parameters
Release time March 30, 2020
Listing date April 7, 2020
Phone type 5G mobile phone, 4G mobile phone, 3G mobile phone, smart phone, tablet phone, camera phone, game phone
Screen type Full screen (pole screen)
Factory system kernel Magic UI 3.1.1 (based on Android 10)
operating system Magic UI 3.1.1 (based on Android 10)
CPU model Kirin 820
body color The butterfly feather is green, the night is dark, and the butterfly feather is white
Unlocking mode Side fingerprint identification
screen
Touch screen type Capacitive screen, multi touch (10 touch at most)
Main screen size 6.5 inches
Main screen material LTPS LCD
Main screen resolution 2400x1080 pixels
Screen pixel density 405ppi
Screen technology Screen fitting technology: full fitting
HDR technology HDR 10
Proportion of screen 90.3%
Other screen parameters Screen color: 16.7 million colors, color saturation (NTSC): 96% (typical value)
Anti fingerprint film (oil drainage layer): support
Hardware
CPU frequency 1*Cortex-A76 Based 2.36GHz+3*Cortex-A76 Based 2.22GHz+4*Cortex-A55 1.84GHz
Number of cores Eight cores
GPU model Mali-G57
RAM capacity 8GB
ROM capacity 256GB
Storage type RAM:LPDDR4X,ROM:UFS 2.1
Memory card NM memory card, supporting exFAT and FAT32 formats
Battery type Non removable battery
Battery capacity 4000mAh
Battery charging Fast charging (maximum 10V/4A super fast charging, compatible with 4.5V/5A or 5V/4.5A super fast charging, compatible with 9V/2A fast charging), wired charging for about 1.15 hours
Other hardware parameters NPU: Huawei self-developed architecture NPU (neural network processing unit)
Network and connection
5G network Main card: Mobile 5G (NR TDD), Unicom 5G (NR TDD), Telecom 5G (NR TDD)
4G network Master/slave card: China Mobile TD-LTE, China Unicom TD-LTE, China Unicom FDD-LTE, China Telecom TD-LTE, China Telecom FDD-LTE
3G network Primary/secondary card: China Unicom 3G (WCDMA), China Telecom 3G (CDMA2000), China Unicom 2G/China Mobile 2G (GSM)
Support frequency band Master card:
5G NR:n1/n3/n41(2496-2690MHz)/n78/n79
TD-LTE:B34/B38/B39/B40/B41(2496-2690MHz)
FDD LTE:B1/B2/B3/B4/B5/B6/B8/B18/B19/B26
WCDMA:B1/B2/B4/B5/B6/B8/B19
CDMA (either primary or secondary card): BC0 (China Telecom (Mainland China+Macao) only)
GSM:B2/B3/B5/B8

Secondary card:
TD-LTE:B34/B38/B39/B40/B41(2496-2690MHz)
FDD LTE:B1/B2/B3/B4/B5/B6/B8/B18/B19/B26
WCDMA:B1/B2/B4/B5/B6/B8/B19
CDMA (either primary or secondary card): BC0 (China Telecom (Mainland China+Macao) only)
GSM:B2/B3/B5/B8
SIM card type Dual card (two out of three card slots, dual Nano SIM card or single Nano SIM card+super mini memory card (NM memory card))
WLAN function Single/dual band WIFI, IEEE 802.11 a/b/g/n/ac (2.4G and 5G)
Navigation GPS navigation, A-GPS technology, GLONASS navigation, Beidou navigation
Connect and share OTG: support (maximum output current 1A/5V during reverse power supply), wireless screen projection, Bluetooth file transmission, PC data synchronization
Bluetooth Support Bluetooth 5.1, BLE, SBC
Airframe interface 3.5mm headphone interface, USB Type-C interface
Other network parameters Dual mode 5G
Data service: 5G NR/TD-LTE/FDD-LTE/WCDMA/HSPA+/DC-HSDPA/EVDO/CDMA 1X/EDGE/GPRS, supporting VoLTE/ViLTE
camera
Total number of cameras Five cameras (rear four)
Rear camera 64 million pixels+8 million pixels+8 million pixels+2 million pixels
front camera 16 million pixels
Sensor type Front camera sensor: back illuminated
Rear camera sensor: back illuminated
flash lamp LED fill light
aperture Rear f/1.8+f/2.4+f/2.4+f/2.4+f/2.4, front f/2.0
Focal length/range Rear camera: 3x optical zoom (3x zoom is approximate, and the lens focus segments are 17mm, 26mm, 80mm respectively), 5x hybrid zoom (three cameras achieve excellent 5x zoom effect in various environments through different combinations), 20x digital zoom
Front camera: fixed focus
Video capture Rear camera: support 4K (3840 × 2160) video recording at most, not support optical anti shake, support EIS/AIS anti shake, support 720p@960fps Super slow motion video

Front camera: 1080P (2400 × 1080) video recording is supported at most, optical anti shake is not supported, and EIS/AIS anti shake is supported
Photo function Rear camera: support auto focus (phase focus/contrast focus)
Front camera: support fixed focus
Rear camera: AI photography, super wide angle, night view mode, fun AR, portrait mode (including portrait light effect and skin beauty), photography, professional photography, panoramic photography, video (including film mode and skin beauty), short video, professional video, streamer shutter (including cars and horses, light painting crows, silk flowing water, gorgeous star track), HDR, Time delay photography, slow motion, continuous shooting, filter, large aperture, timing photography, voice control photography, smiling face capture, dynamic photography, screen out snapshot, dual scene video, etc
Front camera: portrait mode, panorama shooting, short video, interesting AR (including Qmoji, interesting makeup change), delayed photography, filter, smiling face capture, self portrait image, voice control photography, timed photography, gesture photography
Other camera parameters Photo resolution
Rear camera: up to 9216 × 6912 pixels
Front camera: up to 4608 × 3456 pixels
appearance
Modeling design Straight plate
Phone size 162.31x75x8.58mm
Mobile phone weight About 190g (including battery)
body material Glass body
Operation type Gesture navigation (default), on screen three key navigation, hover navigation
Other appearance parameters Glass material: aluminum silicon glass
Functions and services
Sensor type Gravity sensor, ambient light sensor, proximity light sensor, fingerprint identification, gyroscope, compass, stateless indicator
Audio support Support MIDI/MP3/AAC and other formats
Video support Support 3GP/MP4 and other formats
Picture support Support JPEG and other formats
Common functions Stopwatch, MMS, calculator, electronic dictionary, memo, calendar, notepad, radio
Other function parameters Face unlocking, voice control, situational intelligence, business card scanning, Huawei Share, payment protection center, Skylink, sports health, one handed operation, magazine screen locking, playing skills, application separation, privacy space, password safe, mobile phone cloning, e-book mode
Phone accessories
Packing list Glory 30S x1
Battery (built-in) x1
Quick Guide x1
SuperCharge charger x1
San Bao Certificate x1
Type-C data cable x1
Card taking pin x1
TPU protective housing x1
TP protective film (pasted at factory) x1
User's equity card x1
Warranty Information
warranty policy National joint insurance, enjoying three guarantees service
Warranty period 1 year
Warranty remarks Host 1 year, battery 1 year, charger 1 year
48 hour delivery 48 Hours

When you buy the goods from the super store, the merchant promises that the order you placed will be delivered within 48 hours (some merchants will not deliver the goods on holidays), so that you can receive the goods as soon as possible.

1. Compensation protection rights
If your receiving address is within the service area promised by the merchant, the merchant promises to deliver the goods within 48 hours after placing the order, counting from the time you place the order. If the goods are not delivered within the time limit, you can protect your rights and obtain compensation according to ZOL dealers' "first payment".
2. How to track distribution information
The delivery information can be viewed directly in your purchase order or directly contact the seller for confirmation. You can view the contact information of the settled seller on the commodity details page. After the order status changes to "shipped", click "logistics status" to query the in transit status of the commodities you purchased or click the corresponding logistics carrier website to query. The express bill number can be obtained from the order management of ZOL dealer account. It is recommended to query 48 hours after shipment.
Invoice guarantee Invoice

It refers to that when the buyer purchases goods in ZOL, the goods purchased in the super store are accompanied by formal commodity invoices. And no other fees will be charged to the buyer for using this service.

1. Compensation protection rights
If the merchant fails to perform the promised invoice guarantee service, you can protect your rights and obtain compensation according to ZOL dealers' "first payment".
2. Invoicing
1. The amount of invoice shall be subject to the amount actually paid.
2. The type of invoice provided by ZOL is "ordinary invoice".
3. Plain Invoice
1. Ordinary invoices are issued for individuals and enterprise customers without general taxpayer qualification
2. When issuing an ordinary invoice, the title is defaulted to the "personal name" of the consignee. Customers who need to change the title should modify it in the modification information.
3. If the ordinary invoice information is consistent with the information you entered, the invoice will not be returned or replaced once issued.
4. Notes on invoicing
1. The invoice amount cannot be higher than the order amount.
2. In order to enjoy the quality assurance service provided by the manufacturer, please issue the commodity invoice as details. If you purchase digital products, mobile phones and accessories, laptops, desktops, and household appliances, in order to ensure that you can fully enjoy the after-sales service provided by the manufacturer (after-sales service needs to confirm your purchase date according to the invoice), the invoice content defaults to the details of the goods you ordered.
3. Invoices issued by different logistics centers cannot be consolidated.
4. No invoice will be issued for the amount of coupons and points.
5. One package corresponds to one invoice or multiple invoices.
6. Regular machine printed invoices (ordinary VAT invoices) can be issued for the sale of products without any tax increase. However, in order to ensure that the invoices do not miss or stagger, please make a supplementary explanation (or leave a message from the seller) when placing an order, and leave a message stating that the invoice needs to be issued with the title of XXX company or the name of XXX person. If you forget to specify, please contact customer service help for comments in time.
5. Return and exchange of invoices
1. If the invoice you received is inconsistent with the invoicing information and order information you entered, please contact our customer service personnel in time, and we will contact the merchant for you to solve your problem in time.
2. Without the permission of YiZOL dealer personnel, the customer service department will not accept the application for re invoicing in the form of telephone, fax, mail, mail, etc. If you send the invoice to any office address of our company without authorization, we will not be responsible for the loss and missing of the invoice in the process of sending.
Logistics distribution Logistics
Delays or returns due to the following reasons are not covered by this service guarantee:
1) Due to traffic problems in remote areas of some cities, the delivery time may be delayed by 1-2 days on the basis of the estimated arrival time.
2) The delivery of the package is delayed or cannot be delivered due to the buyer's reason (change of the delivery address, unknown address, wrong address, failure to contact, rejection, no consignee, etc.);
3) Delays caused by force majeure ("force majeure" refers to unforeseeable, inevitable or insurmountable objective conditions and other objective conditions that affect the delivery time and cause delay in parcel delivery, including but not limited to national or regional air or ground transportation system control or interruption (such as weather reasons), or communication system interference or failure, or government actions Policy change, war, earthquake, typhoon, flood, fire, heavy rain, fog and other similar events of the competent postal department)
4) Air contraband, mobile phones, electronic products, fragile goods, etc. cannot be normally loaded or transported by land due to air security inspection;
5) The articles posted and delivered violate the provisions on prohibition and restriction of posting or the relevant transportation management regulations, which are confiscated by the relevant departments or handled in accordance with the relevant laws and regulations;
6) The address of the recipient is the organ, unit and other institutions, but the mail and package are not received on Saturdays, Sundays and public holidays, causing delay;
7) The recipient's school, unit or residential area does not allow delivery personnel to enter, or the buyer's agent causes delay;
Sign in and inspection Receipt and inspection
1. Unpacking inspection
When signing for receipt, check in person with the delivery personnel after payment: goods and accessories, payable amount, quantity of goods and delivery list, invoice (if any), gifts (if any), etc; If there are factors affecting the receipt, such as damaged packaging, wrong products, shortage of products, quality problems of products, you can reject all or part of the products, and relevant gifts, accessories or bundled products should be rejected on the spot; In order to protect your rights and interests, it is recommended that you try not to entrust others to sign for you; If someone else signs for the goods and does not inspect the goods in the presence of the delivery personnel, it is deemed that there is no problem with the packaging of the goods you ordered.
2. Sign in and inspection process
1) After the payment and receipt, please check and accept the quantity, model, appearance, accessories, etc. of the goods in order with the presence of the delivery personnel and referring to the customer's receipt;
2) In case of any abnormality (such as missing, damaged, leaking, etc.), please ask the delivery personnel to sign on the customer receipt for confirmation, and immediately contact the merchant for feedback and registration.
3) If you request to return or replace the goods after the delivery personnel leave, because there are abnormalities in the package outer packaging or sealing, as well as the model, quantity or appearance of the goods, you will not be able to make further treatment for you because you cannot confirm the responsibility at this time. Please understand.
4) When the goods are delivered with cash on delivery, please check the goods and payment with the delivery clerk in person to ensure that the goods and payment are cleared; If you find an error in the payment after the delivery clerk leaves, you will not be able to verify and handle it for you.
5) If the delivery personnel do not cooperate with you to inspect and sign for confirmation on the pretext that the company has no regulations or is in a hurry to deliver the goods, please contact ZOL dealer customer service in time to complain, and the customer service personnel will deal with it for you at the first time; Once this happens, in order to protect your rights and interests, it is recommended that you do not open the package first.
6) In order to protect your rights and interests, it is recommended that you try not to entrust others to sign; If someone else signs for the goods and does not inspect the goods in the presence of the delivery personnel, it is deemed that there is no problem with the packaging of the goods you ordered.
after-sale service After-sales Service

When purchasing the goods of the super store, if there is any non-human quality problem in the sold products, you can enjoy the service of returning or replacing the goods without reason within 7 days from the date of sale (subject to the actual receipt date), or replacing the goods within 15 days, provided that the valid test report does not affect the merchants' secondary sales. If the merchant fails to perform the promised after-sales service, you can protect your rights and obtain compensation according to the ZOL dealer's "first payment".

Content Statement
ZOL dealers are third-party trading platforms and Internet information service providers. The title, price, details and other information content of the goods displayed by ZOL dealers (including websites, mobile terminals, etc.) are released by the store operator, whose authenticity, accuracy and legitimacy are all in the charge of the store operator. ZOL dealers remind users to check carefully before purchasing goods. If users have any questions about the title, price, details and other information of the goods, please communicate with the store operator for confirmation before purchasing; ZOL dealers have a large number of stores. If users find any illegal/infringing information in the stores, please report it to ZOL dealers immediately and provide effective clues.
monstrans de droit
Note: Since the manufacturer will change the product packaging, place of origin or some accessories without any advance notice, the company cannot ensure that the goods received by the customer are completely consistent with the platform picture, place of origin and the description of accessories. Only original goods can be guaranteed! And ensure that it is consistent with the same mainstream new products in the market at that time. If this platform is not updated in time, please understand!
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Basic parameters
Domestic release time March 30, 2020
Listing date April 7, 2020
Use Scenarios 5G mobile phone 4G mobile phone 3G mobile phone Intelligent mobile phone tablet phone camera phone Game phones
body material Glass back shell
body color The night is dark, the butterfly feather is green, the butterfly feather is white, and the butterfly feather is red
fingerprint identification Side fingerprint identification
appearance
length 162.31mm
width 75mm
thickness 8.58mm
weight 190g
Other appearance parameters Glass material: aluminum silicon glass
Hardware
CPU model Hisense Kirin 820
CPU frequency 1*Cortex-A76 Based 2.36GHz+3*Cortex-A76 Based 2.22GHz+4*Cortex-A55 1.84GHz
Number of CPU cores Eight cores
GPU model Mali-G57
RAM capacity 8GB
RAM storage type LPDDR4X
ROM capacity 256GB
ROM storage type UFS 2.1
Memory card NM memory card , supports exFAT and FAT32 formats
Factory system kernel Android 10
operating system Magic UI 3.1.1
Other hardware parameters NPU: Huawei self-developed architecture NPU (neural network processing unit)
screen
Screen size 6.5 inches
Screen type Full screen (upper left hole digging screen), Straight screen
Screen scale 20:9
resolving power 2400x1080px
Screen material LTPS LCD
Pixel density 405ppi
Screen proportion 90.3%
Touch screen type Capacitive screen, multi touch (10 touch at most)
Screen Color Screen color: 16.7 million colors, color saturation (NTSC): 96% (typical value)
Other screen parameters Anti fingerprint film (oil drainage layer): support
HDR technology HDR 10
Screen technology Full fit technology
camera
Total number of cameras five
pixel Rear camera 1: 64 million pixels
Rear camera 2: 8 megapixel
Rear camera 3: 8 million pixels
Rear camera 4: 2 megapixel
Front camera 1:16 million pixels
aperture Rear camera 1: f/1.8
Rear camera 2: f/2.4
Rear camera 3: f/2.4
Rear camera 4: f/2.4
Front camera 1: f/2.0
Rear camera function Support auto focus (phase focus/contrast focus) Front camera supports fixed focus rear camera AI photography, super wide angle, night view mode, fun AR, portrait mode (including portrait lighting effect and skin beauty), photography, professional photography, panoramic photography, video (including movie mode and skin beauty), short video, professional video, Streaming shutter (including busy traffic, light painting graffiti, silk flowing water, gorgeous star track), HDR, delay photography, slow motion, continuous shooting, filter, large aperture, timing photography, voice control photography, smiling face capture, dynamic photos, off screen snapshot, dual scene video, etc
Post video capture It supports up to 4K (3840 × 2160) video recording, does not support optical anti shake, supports EIS/AIS anti shake, supports 720p@960fps Super slow motion video
Front camera function Portrait mode, panoramic shooting, short video, fun AR (including Qmoji, fun makeup), delayed photography, filter, smiling face capture, self portrait, voice control photography, timed photography, gesture photography
Front video capture It supports 1080P (2400 × 1080) video recording at most, does not support optical anti shake, and supports EIS/AIS anti shake
Sensor type Front camera sensor: back illuminated rear camera sensor: back illuminated
flash lamp LED fill light
Other camera parameters Photo resolution Rear camera: up to 9216 × 6912 pixels Front camera: up to 4608 × 3456 pixels
Network and connection
Network type 5G 4G 3G
5G network Mobile 5G (NR TDD), Unicom 5G (NR TDD), Telecom 5G (NR TDD)
4G network Master/slave card: China Mobile TD-LTE, China Unicom TD-LTE, China Unicom FDD-LTE, China Telecom TD-LTE, China Telecom FDD-LTE
3G network Primary/secondary card: China Unicom 3G (WCDMA), China Telecom 3G (CDMA2000), China Unicom 2G/China Mobile 2G (GSM)
Network band Main card: 5G NR: n1/n3/n41 (2496-2690MHz)/n78/n79TD-LTE: B34/B38/B39/B40/B41 (2496-2690MHz) FDD LTE: B1/B2/B3/B4/B5/B6/B8/B18/B19/B26WCDMA: B1/B2/B4/B5/B6/B8/B19CDMA (either main or auxiliary card): BC0 (only for China Telecom (mainland China+Macao)) GSM: B2/B3/B5/B8 Secondary card: TD-LTE: B34/B38/B39/B40/B41 (2496-2690MHz) FDD LTE: B1/B2/B3/B4/B5/B6/B8/B18/B19/B26WCDMA: B1/B2/B4/B5/B6/B8/B19CDMA (either primary or secondary card): BC0 (China Telecom (Mainland China+Macao) only) GSM: B2/B3/B5/B8
SIM card type Dual card (two out of three card slots, dual Nano SIM card or single Nano SIM card+single NM card)
WLAN function Dual band WiFi, WiFi5 (IEEE 802.11 a/b/g/n/ac)
Positioning navigation GPS navigation A-GPS technology GLONASS navigation Beidou Navigation
Bluetooth Bluetooth 5.1, support BLE, SBC
Connect and share OTG: support (maximum output current 1A/5V during reverse power supply), wireless screen projection, Bluetooth file transmission, PC data synchronization
Airframe interface 3.5mm headphone connector USB Type-C interface
Other network parameters Dual mode 5G data service: 5G NR/TD-LTE/FDD-LTE/WCDMA/HSPA+/DC-HSDPA/EVDO/CDMA 1X/EDGE/GPRS, supporting VoLTE/Vilte
Battery and endurance
Battery type Non removable battery
Battery capacity 4000mAh
Wired charging About 1.15 hours
Functions and services
a sensor Gravity sensor, ambient light sensor, proximity light sensor, fingerprint identification, gyroscope, compass, stateless indicator
Audio support Support MIDI/MP3/AAC and other formats
Video support Support 3GP/MP4 and other formats
Picture support Support JPEG and other formats
Other functions Face unlocking, voice control, situational intelligence, business card scanning, Huawei Share, payment protection center, Skylink, sports health, one handed operation, magazine screen locking, playing skills, application separation, privacy space, password safe, mobile phone cloning, e-book mode
Phone accessories
Packing list Glory 30S x1 battery (built-in) x1 quick guide x1SuperCharge charger x1 three pack voucher x1Type-C data cable x1 card pick-up pin x1 TPU protective shell x1TP protective film (factory pasted) x1 user's equity card x1
Warranty Information
warranty policy National joint insurance, enjoying three guarantees service
Warranty period 1 year
Warranty remarks Host 1 year, battery 1 year, charger 1 year
Phone notes 24-hour online service
Details From the date of purchase (subject to the purchase invoice), if there is a quality problem or failure, you can return the goods within 7 days, replace the goods within 15 days, and enjoy free warranty and other three guarantee services within the warranty period with the quality inspection certificate of the manufacturer's maintenance center or special maintenance point! Note: Users who purchase mobile phone accessories separately, please keep the outer packaging of the accessories and the original invoice intact. If they cannot provide the above vouchers, they will not be able to carry out normal parts warranty or replacement. Enter the official website>>
ZOL dealer service guarantee description

True quotation

"True quotation" refers to the true description of the price and other relevant information of the goods sold by the merchant in ZOL dealers, and the merchant is responsible for proving the information. When a consumer places an order to purchase a brand new commodity at ZOL Distributor, if the merchant fails to comply with the commitment, ZOL Distributor has the right to compensate consumers who have suffered losses as a result according to the publicity provisions. [Details]

7-day return

"7-day return and exchange" service means that the buyer uses Alipay guarantee transaction/quick money guarantee transaction to purchase goods that support "7-day return and exchange". Within 7 days after signing for the goods, if the buyer is unwilling to complete the transaction due to the objective quality of the goods, the merchant must provide the return and exchange service to the buyer without affecting the two sales. If the negotiation between the buyer and the seller on the return and replacement of goods fails, the buyer can initiate online rights protection within the time set by ZOL dealer and apply for "7 days return and replacement" compensation. ZOL dealer determines that the buyer's claim is established according to relevant rules, and the merchant must make compensation to the buyer. The upper limit of compensation amount is the total price of goods actually paid by the buyer. [Details]

Consumer security refund and rights protection process

Authentic product guarantee

"Authentic product guarantee" service means that the buyer purchases the goods that support the "Authentic Product Guarantee" service. After receiving the goods, the buyer finds or believes that the goods are fake, not genuine products of the manufacturer. After the manufacturer's after-sales inspection has proved that the purchased goods are not genuine products. In the case of unsuccessful negotiation with the merchants, the buyer can initiate an application for the protection of the rights of the merchants within the period specified by ZOL dealer platform, If it is determined that the application initiated by the buyer is valid according to the relevant rules of the "genuine product guarantee" service, the merchant must return the goods price actually paid to the buyer and bear all the logistics freight for the return of the goods. If the circumstances are serious, in addition to returning the price actually paid by the buyer, the buyer shall also bear the losses suffered by the buyer, and the maximum amount of compensation shall be twice the price of the goods. [Details]

door-to-door service

"On site service" refers to one of the characteristic services that merchants voluntarily choose to provide to buyers on the basis of their commitment to consumer protection services. Specifically, when the seller purchases goods supporting "door-to-door service" on the ZOL dealer platform, he has the right to require the seller to provide free door-to-door installation and debugging services to the buyer within the time promised by the seller after the delivery of the goods. The merchant has the obligation to provide "door-to-door service" to the buyer. If the merchant refuses to perform this obligation, the buyer can file a complaint against the merchant to protect its rights and apply for a refund. If the buyer suffers losses due to the merchant's refusal to provide this service, the seller has the obligation to compensate for the buyer's losses. [Details]

Advance payment

If your rights and interests are damaged due to the online transaction between you and the merchant with the "pay in advance" logo, and if your direct request to the merchant fails, you have the right to file a complaint against the merchant and apply for compensation after the transaction is successful. When ZOL dealers determine that your claim application is established according to relevant rules, they have the right to directly deduct the corresponding amount from the merchant's "consumer security deposit" to compensate you. [Details]

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