In the opening column, the community is the "last mile" of urban governance, and the "nerve endings" of the Party and the government to connect with the masses and serve the masses. In order to give full play to the role of grass-roots party organizations as a battleground and do a good job in community governance, Shijiazhuang has in recent years deeply promoted the creation of community specific party building brands, and promoted communities to actively practice the original intention of serving the people, taking action as the first The "truth" can be seen in listening to the voice of the people, solving their worries, warming their hearts, and gathering their public opinions. We have carried out a series of service activities for the people, and effectively enhanced the residents' sense of gain, happiness, and security. In order to further display the distinctive party building brands of each community and create a good situation in which a hundred flowers bloom and a hundred schools of thought contend, this newspaper has launched the "One Community, One Product" column on party building from now on.
Shijiazhuang Daily/Guo Liping
Intern Deng Qian
With the gradual deepening of the urbanization process, as the basic unit of urban residents' life, the level and quality of community governance is directly related to the vital interests and quality of life of residents. In the new era, how to innovate community governance and improve the quality of life of residents has become an important issue facing communities. In recent years, in line with the work concept of "people-oriented and innovative services", the Yucheng Community Party Committee has adhered to the leadership of party building and grid management, mobilized and integrated resources from all sides, gradually realized the interconnection of nine districts, the "four lines" of community governance interlaced and interwoven, and gradually formed the party building brand of "party building leading wisdom and benefiting Yucheng", opening up a new path for grass-roots governance in the new era.
Four lines to create excellent service, dare to do well in governance
With the continuous standardization of grid management, the community uses the grid platform to focus on the key and difficult issues of the community, focus on the public opinion of the community, and do a good job in "four lines building", so that residents can truly realize the role change from "being managed" to "participating in management".
"Four line construction" refers to the line of residents' autonomy, the line of voluntary service, the line of warmth and convenience, and the line of organizational supply. The community has constantly improved the residents' autonomy line. At present, all the activity places in the community are organized by the residents themselves for orderly management and use. The community makes full use of all kinds of talents and craftsmen among the residents in the area under its jurisdiction, takes the grid meeting and tea party as the carrier, gives full play to personal expertise, and works with the community to make suggestions to solve the difficult and urgent problems around the residents, so that "the residents can do what they want". The community has gradually formed the form of "living upstairs, discussing downstairs".
In order to integrate community resources and mobilize the enthusiasm of residents to contribute to community construction, the community has launched a number of volunteer service lines. During the Tomb Sweeping Day last year, there was a dispute between the property and residents in Yucheng Community. The basement of a resident was flooded due to water leakage due to the rupture of the water pipe in the basement, resulting in damage to the stored valuables. The resident asked the property company to compensate 15000 yuan, but the property company believed that the goods could still be used, and the two sides had differences on the compensation. The dispute was in a stalemate, and the community invited Jia Guorui, a member of the Yucheng Gang, who had worked in the Hebei Higher People's Court before retirement, to mediate on the spot. Jia Guorui first communicated with the property company and the residents concerned to understand their demands. Subsequently, he used professional mediation skills and legal knowledge to carry out mediation for both parties for many times.
During the mediation process, Jia Guorui paid special attention to the emotional needs of the residents involved. The resident mentioned that what she was most distressed about in the water leakage accident was that the gourd silk left by her father was completely damaged, and the relics were of great significance to her. After understanding this, Jia Guorui emphasized this point when communicating with the property company, hoping that the property company can understand the emotional loss of residents. After patient mediation, the two sides finally reached a settlement agreement. The residents expressed satisfaction with the results, and then sent their local specialties to their hometown to thank the community and the gang for their help.
In addition, the community expanded the supply line of organizations, cooperated with professional social work institutions, fostered and incubated red community social organizations such as the Golden Autumn Art Choir, Chuangxiang School, improved the professional service level, and enriched the spiritual and cultural life of residents. At the same time, actively explore the new mechanism of community self hemopoiesis to reduce dependence on the government and achieve sustainable development of the community.
Extending the convenience service line is also an important part of the four line construction. During the interview, at the "Warm Heart Posthouse" on the first floor of the community party masses service center, more than ten old people were happily playing host to their families. It was also a safe place for community children to wait for their parents after school. The community has also gradually cultivated community supporting services such as elderly canteens, love breakfast, community clinics, and further constructed a "15 minute community convenient life service circle".
Party building leading linkage
Grid management enabling
The public opinion can not be handled quickly without the management mode of Yucheng Community Grid Party Branch. Yucheng Community is under the jurisdiction of Zhentou Street, Qiaoxi District, with a jurisdiction area of 0.3 square kilometers, 4060 households and nearly 10000 residents, 9 residential communities and 60 buildings under management. According to the characteristics of the jurisdiction area, the Party Committee of Yucheng Community has divided the nine districts under its jurisdiction into 12 grids, each of which is equipped with one grid member. Grid staff are directly responsible for their own grid, improve office efficiency, and assign responsibility to people to promote "things discussed and handled in the grid".
Wang Lixia introduced that after she took the post of community secretary in August 2020, there were 8 staff members in Yucheng Community together with her. After taking office, the "census", "civilized city" and other key work have been carried out. In order to complete the work efficiently, "grid format management" came into being. At the same time, "the branch is built on the grid", and three grid party branches have been established, covering 9 communities and 12 grids, thus forming the "nine district linkage" working mode under the leadership of the community party committee. The community selects the best and strengthens the secretary of the grid party branch, integrates the functions of dispute mediation, convenience agency, sanitation and clean-up into the unified management of the network, and ensures the effectiveness of "one network with multiple capabilities" and "co construction and co governance". At present, "little things do not go out of the grid, and big things do not go out of the community" has basically been achieved.
Wisdom "benefits" Yucheng new model, happiness benefits every family
The residents have the final say in whether the grass-roots governance work is well done. The Party Committee of Yucheng Community, together with various resources under its jurisdiction, has gradually formed a party building brand of "leading wisdom of party building and benefiting Yucheng", which focuses on community party masses services, integrates five service mechanisms of community elderly care, education, love restaurants, medical care and parenting, and continues to go deep into every household of Huize.
Now, residents can enjoy more than a dozen practical courses at home, including "Female Conditioning Yoga", "Fat Reduction Training Camp", "Illustration Art", "Lego AI Intelligent Class", "Smart Parents Seminar" and so on. The practice of delivering services to the elderly home also made Aunt Zhang, an old party member living in the area, feel relieved when taking care of his wife at home; When residents have health problems, they can call the professional physiotherapist in the outpatient clinic of the provincial clinic in the community at any time, and the service is professional and fast. Aunt Zhang was moved to say during the interview: "The service in the community is really considerate and warm"; Both novice parents and old people who help look after children can find the right way to raise children in the professional preschool education classes introduced by the community when they encounter parenting difficulties... Teacher Jia Xiaochun, who is responsible for the work of the community college, told the reporter that before the course was opened, she and her colleagues solicited courses of interest from residents by knocking at the door and face to face questionnaires, However, most of the answers were "What can the neighborhood committee do", followed by the rude sound of closing the door. I heard a lot of cold words, but under the guidance of the community party building, everyone saw the questionnaire as an opportunity to strengthen the stickiness between residents and the community.
"Although this questionnaire presents only a piece of paper, its' release 'is not easy." Wang Lixia said that, at first, each staff member of the community designed a questionnaire. After combining it, she found ten enthusiastic residents to fill it out. According to everyone's feedback, she kept revising the categories and questions. A total of four versions were collated before and after the final questionnaire was formed. " When one of the willing courses on the questionnaire became reality, the residents who came to inquire about the registration again asked for three times, "Is the course really free, "The courses in the community are really good, and the community service is really good!"
"Good community governance should be" smart "and" beneficial ". Wisdom is to coordinate all kinds of relationships and make them harmonious; benefit is to be a good waiter to the satisfaction of the people, so that good policies and good services can benefit every resident. We try to constantly innovate the working methods of grass-roots governance, so that everyone living in this 0.3 square kilometers can feel happy." Wang Lixia said.
