Lanling: Xinxing Town "Three Degrees" Out of Service Acceleration

Published on: April 19, 2023 Source: Linyi Civilization Network

In order to comprehensively improve the efficiency of 12345 government service hotline handling, Xinxing Town adheres to the problem orientation, constantly improves the hotline handling system, standardizes the work process, pays close attention to the implementation of responsibilities, and comprehensively promotes the quality and efficiency of 12345 hotline handling.

The political position stresses height. First, take hotline handling as the "touchstone" to test the working ability of cadres, adhere to centralized dispatching at least five times a week, incorporate hotline handling into the monthly quantitative assessment of villages, and constantly improve the proportion of scores to ensure strong work supervision; The second is to use the hotline as the "vane" to assess the cadres' style, and the town discipline inspection commission will seriously investigate and hold accountable the relevant departments and communities for shuffling and wrangling and ineffective handling.

Speed in the process of handling. If you can't wait, you can handle the complaint immediately. The town hotline office receives and dispatches the hotline demands fed back by the masses in real time, forming a triple pass of analysis and judgment by departments, review by the leaders in charge and endorsement by the main leaders; Don't slow down, and speed up the reply. Quickly carry out the actual work and arrange the work. The assignment will be completed within 12 hours, the complainant will be contacted within 24 hours, the handling opinions will be replied within 48 hours, the strength of the functional departments will be coordinated, and special personnel will be designated to take charge.

Check that the follow-up visit is in-depth. First, keep summarizing and refining. The town hotline office implements the system of daily return visit and weekly summary, forms a work understanding paper and reports it to ensure the effectiveness of the return visit work, regularly carries out review work, centrally handles similar work orders, and centrally studies and judges difficult work orders to ensure the effectiveness of the work; Second, do a good job of warm return visits, adhere to going deep into the masses, grasp the true evaluation of the masses on the handling results, timely communicate the progress of the Party Committee and the government with the masses, and let the masses' gratitude become the high-frequency words of the masses' evaluation in the area.