In such cases, please check whether your login account is consistent with the account of the subscriber. If not, please login with the account of the subscriber. We provide a variety of ways to log in. We recommend that you try to log in using the commonly used WeChat, QQ, email or mobile phone number.
If you forget to open the account of the purchasing member, please log in to Alipay for Android mobile phone users to query the details of your purchase record and take a screenshot (as shown below).
Alipay transaction view
Leave a message to us through the message feedback function of CCTV, and leave your communication method. We will contact you after checking. (This query service is temporarily unavailable for iPhone users)
