Since the issuance of the Opinions of the General Office of the State Council on Further Optimizing Payment Services and Improving Payment Convenience, Guizhou Branch of Bank of Communications has attached great importance to the construction of payment infrastructure, taken multiple measures to build a multi-level and diversified payment system, and comprehensively improved the payment service experience of "one old age, one foreign".

Optimize the foreign card acceptance environment to meet the demand of "large amount card swiping". Guizhou Branch of Bank of Communications has posted signs of foreign card acceptance for hotel, cultural tourism, supermarket, catering and other acquirers, contacted them at fixed points and conducted regular inspections, and continued to improve the coverage of foreign card acceptance for businesses in industries and key business districts frequently involved by foreigners, so as to solve the problem of "foreigners cannot swipe their cards" in China.

Improve the bilingual service ability and smooth the payment of "small amount scanning code". Guizhou Branch of Bank of Communications is staffed with English service staff and foldout of Guide to Payment for Overseas Personnel in China in both Chinese and English; It also continued to carry out bilingual training in Chinese and English in the payment guide for foreigners in China, improved the English service ability of outlets, and correctly guided foreigners to use mobile phones to experience fast payment through WeChat, Alipay, cloud flash payment and other mobile payment products.

Guizhou Branch of Bank of Communications carried out bilingual training to improve the English service ability of outlets.

Improve the cash use environment and guarantee the requirement of "cash for all". Bank of Communications Guizhou Branch outlet self-service machines realize the function of foreign card cash withdrawal, and prominently post foreign card cash withdrawal signs. Foreigners can withdraw cash in machines 24 hours a day; Set up "flagship outlets" to provide foreign currency cash such as US dollars, British pounds, Hong Kong dollars, euros and Japanese yen, and provide "change wallets" with denominations of 50 yuan, 20 yuan, 10 yuan, 5 yuan and 1 yuan for merchants, taxi drivers and other change users. The mobile banking terminal provides "change reservation" and "foreign currency cash withdrawal/exchange" functions to meet the diversified cash use needs of the public.

Bank of Communications Guizhou Branch Zero Wallet.

Smooth and convenient service channels, with a special "green channel" counter. Guizhou Branch of Bank of Communications has set up "green channel" counters such as "foreign-related service window" and "exchange window" to serve foreigners and silver customers in China; A "mobile counter" is set up to provide door-to-door services for elderly customers who are inconvenient to travel.

Guizhou Branch of Bank of Communications has set up a foreign-related service window.

Strengthen service publicity and practice the concept of "finance for the people". Guizhou Branch of Bank of Communications went into communities, campuses, villages, airports, hotels and other places to carry out publicity on convenient payment for overseas Chinese people, rectification and rejection of RMB, and anti counterfeit currency, so as to reach the payment link terminal groups such as foreigners, elderly customers, merchants, and students, improve the cash service level, and create a convenient payment service atmosphere.

Guizhou Branch of Bank of Communications is staffed with English service staff.

Guizhou Branch of Bank of Communications said that it would continue to take multiple measures to improve the level of "one old, one foreign" payment services, improve the ability of comprehensive, professional and international financial services, and solve the pain points and difficulties of foreign visitors and elderly customers who are not accustomed to and adapt to payment. (Text/Picture provided by Guizhou Branch of Anle Bank of Communications)

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