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Protect your business and manage IT health with a comprehensive support plan. -
Drive operational efficiency and boost uptime with dedicated GitHub experts. -
Empower your team and meet your goals with the resources to maximize your investment. -
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Experience faster responses 24/7 to maximize your uptime -
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Provide your team with convenient, self-service tools -
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Why choose GitHub Premium Support?
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At TSIA , we're seeing technology leaders take an active role in helping their customers adopt new technologies. GitHub is demonstrating a thoughtful, deliberate approach to creating compelling service offerings.
With three tiers of service options, GitHub Premium Support provides customers with smart services at the right time to drive business goals, while simplifying customer choice and allowing for service expansion as needed.
Discover the plan that’s right for you
Enterprise
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Support via online ticket submission -
Expert guidance from a shared support team
Premium
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Phone support in English via callback request -
Screenshare support for critical issues -
Guaranteed service level agreements (SLAs) -
20 support entitlement licenses -
Priority ticket handling -
Escalation management -
Unlimited automated health check reports -
Access to premium training content
Premium Plus
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Designated Customer Reliability Engineer (CRE) -
Incident management -
Quarterly enhanced health checks with findings, interpretations, and recommendations from a CRE (by request) -
Crisis prevention: Guided incident simulations that help you prepare for — and experience — an incident without risk (available for GitHub Enterprise Server) -
1 virtual training class per year -
12 hours of technical advisory hours per quarter -
Application upgrade assistance (by request) -
Cloud planning (by request)
Compare all features
Enterprise
Premium
Premium Plus
Training
n/a
Access to premium content
Access to premium content
1 virtual training class per year
Members with support entitlements
n/a
twenty
twenty
Incident management
n/a
n/a
For Urgent priority tickets, as needed
Technical advisory hours
n/a
n/a
12 hours per quarter
Application upgrade assistance
n/a
n/a
By request
Cloud planning
n/a
n/a
By request
See what customers are saying about GitHub Premium Support
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Our support engineer was very helpful in pointing me to the exact resource I needed in minutes.
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The support agent took care of the request with a great sense of urgency and addressed the issue well.
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I'd like to applaud our engineer for how he exceptionally responded to our query. This ticket was not a simple, one-answer investigation and I was very happy with how he explored multiple angles to investigate.
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Our engineer was super helpful and spot on with figuring out the problem. The steps he suggested helped me figure out the problem quickly. Kudos!
Meet your dedicated GitHub Premium Support team
Premium Support Engineers
Support Incident Coordinators
Customer Reliability Engineers (CREs)
Frequently asked questions
About GitHub Premium Support
Choosing your plan
What is escalation and incident management?
What is incident response management?
What are my SLAs for initial response?
What’s included in initial troubleshooting?
How do I get health check reports?
What is crisis prevention?
How do I resolve a problem in GitHub Enterprise?
Rules and policies
If I do not use all the technical advisory hours in a given quarter, can they be carried over?
How can the technical advisory support hours be used?
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Consultations regarding GitHub best practices and general recommendations -
GitHub Enterprise Server upgrade preparation and assistance
Upgrading your plan
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