Attention of Apple mobile phone users! Have you met this situation?!

Information source: Shenzhen Public Security Bureau

Issued on: April 10, 2024

Apple users pay attention! Recently, we received the feedback from the police in the jurisdiction that the FaceTime video call function was used to pretend to be the "customer service" of various video platforms. Recently, many people have been cheated!

[Real case] Recently, Mr. Sun (not his real name) received a video call from FaceTime. The other party said that he had opened a platform member, and if he did not close it, he would deduct 800 yuan per month. In order to close the membership function as soon as possible, Mr. Sun started the operation according to the request of the other party, and sent a red envelope of 9999 yuan to the other party in the pop-up web chat box for "capital verification". At this time, Mr. Sun found that the balance in the bank card had been deducted 9999 yuan. Only then did he realize that he had been cheated, so he called the police for help. The original real-time and convenient communication software has become a criminal tool of diversion under the use of swindlers.

Strange FaceTime calls are not listened to or believed, and they are not trusted to find "customer service". Such words as "deduction, refund, loan, credit investigation" are mostly fraud!

[How to avoid] "FaceTime" call fraud?

FaceTime phone belongs to network communication. If iPhone users rarely use FaceTime, it is recommended to turn off the function directly: enter iPhone system settings - FaceTime call - turn off [FaceTime call]. If you need to use FaceTime frequently in daily life and it is not convenient to close it, it is recommended to reject all calls except contacts. By setting a complex Apple ID password and enabling "secondary verification", you can further prevent personal information disclosure and ensure the security of funds.

[Police reminder] 1. The official customer service will not communicate with you through FaceTime, personal social account, etc. 2. Do not answer strangers' video requests at will, protect the privacy of personal facial information, and do not tell others about personal information such as verification code and password. Remember not to open the screen to share with strangers.

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