Our company has an independent "complaint specialist" who is responsible for receiving complaints from customers throughout the process. The complaint specialist will contact you as soon as possible after receiving the complaint to help you solve the problem.
Customers can make suggestions or complaints through the following channels:
1. Telephone complaint: 952555;
2. Email complaints: fundservice@myhexin.com ；
3. Face to face complaint: Room 903, Yuanmao Building, No. 1, Wener West Road, Xihu District, Hangzhou City;
4. Fax complaint: 4008-773-772.

After registering as a member of Flush Financial Network, you can enjoy the following rights:
1. Customize the personalized home page of Flush Financial Management, and have your own personal center;
2. Customizing self selected funds and tracking fund market in real time;
3. Easily manage the fund investment, and the income situation is clear at a glance;
4. The most complete and fastest professional information, and keep an eye on market trends.
5. More services, please wait!
You can enjoy so many services, you still need to register!!!

Enter the registration page, read the registration agreement, enter a 2-12 digit user name and login password, and click "Confirm". During the registration process, you can also choose to bind your email and mobile phone number, so that we can provide better services for you.

Yes, of course. As long as you have any one of the Flush website, market client and member account of the Flush financial website, you can log on to the personal center of the Flush financial website to enjoy the same rights and services.

Don't worry about forgetting your password or having your account stolen. Click "Forgot Password" on the login page, just enter your account number and verification code, and we will send the reset new password to your bound email or mobile phone.

The fund may face various risks in the process of investment operation, including market risk, management risk, technical risk and compliance risk of the fund itself.
There are different types of funds, such as stock funds, hybrid funds, bond funds, and money market funds. Investors who invest in different types of funds will obtain different income expectations and bear different degrees of risk. Generally speaking, the higher the expected return of a fund, the greater the risk that investors will bear.

It refers to a new channel recognized by the China Securities Regulatory Commission (hereinafter referred to as the CSRC), which is independent of fund companies, banks, trust companies, securities dealers and other product providers and traditional sales channels, and provides investors with professional, dedicated, exclusive fund investment plans, purchase products and other one-stop services from a neutral position.

The fund transaction account is an account opened by the fund sales agency for fund investors to record the changes and balances of fund shares subscribed and subscribed by investors through the company.

Back end charge refers to the charge method that you do not pay the subscription fee when you buy the open-ended fund, but only pay it when you redeem it. The back-end charge is designed to encourage you to hold the fund for a long time. Therefore, the rate of back-end charge will generally decrease with the increase of the time you hold the fund. Some funds even stipulate that if you can sell the fund after holding it for a certain period of time, back-end fees can be completely exempted.

Dividend reinvestment means that when a fund distributes dividends, the fund holder directly uses the cash obtained from dividends to purchase the fund and converts the dividends into fund shares. In order to encourage investors to make additional investments, the Fund Manager generally stipulates that no fee will be charged for reinvestment of dividends.
Experience and data show that in a bull market, choosing dividend reinvestment will yield higher returns.