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UPT product inspection and compensation standards (updated on June 13, 2025)
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product type
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Product name - charged
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Product name - common goods
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country of destination
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Opening time
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Opening period
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return complex
prescription
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Claimable limitation
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Compensation standard
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Data and requirements required for claims
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Time limit for payment of compensation
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Not online
(After delivery)
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Online
(After delivery)
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| Priority category |
Unimail priority registration - electrified |
Priority registration of United Postal Service - common goods |
U.S.A |
Internet access in 7 natural days |
Priority: within 30 days after Internet access;
Standard and economical: within 60 days after Internet access;
Note: Some need to be subject to the specific requirements of the service provider, such as launching within 14 days after YODEL in the UK, 45 days after DHL in Germany, 30 days after DPD in Europe, 40 days after STS in the US, etc |
Within 60 days after initiating the inspection |
15 days |
15 days |
U.S.A:
① Not connected to the Internet (after delivery and before withdrawal by the service provider): Free freight after our company confirms the loss; In addition, the compensation shall be based on twice the freight, and the maximum amount of priority products shall not exceed 400 RMB/ticket, and the maximum amount of standard and economic products shall not exceed 300 RMB/ticket;
② Online (after the service provider picks it up): After our company confirms that it is lost, the freight will not be exempted, and it will be compensated by one time of the freight;
Note: The delivery order will take effect from 0:00 on January 1, 2025
Other countries:
① Not connected to the Internet (after delivery and before withdrawal by the service provider): Free freight after our company confirms the loss; The declared value of compensation shall not exceed USD50/EUR40;
② Online (after the service provider picks it up): Freight is not exempted, and the declared value of compensation shall not exceed USD50/EUR40;
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① No Internet access: no data required;
② Online: screenshot of platform refund (with transaction order number) or reissue order number/reissue certificate (not our company);
③ Claim requirements: a. It needs to meet the time limit for claims; b. No track update or inspection results (except for abnormal tracks such as delivery failure, arrival proxy, return, customs withholding and other scenarios); c. The claim is valid within 90 natural days after delivery;
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Within 5 working days after the compensation is confirmed |
| britain |
12 days |
12 days |
| Other countries |
25 days |
25 days |
| United Postcom China US Express - electrified |
United Postcom China US Express - Common Goods |
U.S.A |
15 days |
15 days |
| United Postcom Clothing Express |
- |
britain |
12 days |
12 days |
| Unimail must pay for the delay - charged |
Unimail must pay for late delivery - ordinary goods |
britain |
12 days |
12 days |
| Standard class |
Selected standard special line of Unicom - electrified |
Selected standard special line of Unicom - common goods |
U.S.A |
24 days |
24 days |
| Unipost light and small parts - electrified |
Unipost light and small parts - electrified |
U.S.A |
24 days |
24 days |
| Canada |
30 days |
30 days |
| Mexico |
40 days |
| Other countries |
30 days |
| United Postal Standard Registration - charged |
United Postal Standard Registration - Common Goods |
britain |
18 days |
18 days |
| U.S.A |
24 days |
24 days |
| Germany |
| Mexico |
30 days |
40 days |
| Brazil |
50 days |
| Ecuador |
| Other countries |
30 days |
| Unicom standard 2 registration - electrified |
Unicom Standard 2 Registration - General Goods |
britain |
18 days |
18 days |
| Union Mail EU standard registration - electrified |
Union Mail EU Standard Registration - Common Goods |
Other countries |
30 days |
30 days |
| Germany |
24 days |
24 days |
| United Postcom standard business dispatch line - electrified |
United Postcom Standard Business Line - General Goods |
U.S.A |
| Unicom cosmetics special line registration |
- |
Other countries |
30 days |
30 days |
| - |
Brazil |
50 days |
| - |
Mexico |
40 days |
| Lianyungang Garment Line |
- |
Mexico |
| Other countries |
30 days |
| U.S.A |
24 days |
24 days |
| Unipost special line for large cargo registration - electrified |
Unipost special line registration for large goods - ordinary goods |
Other countries |
thirty |
thirty |
| U.S.A |
24 days |
24 days |
| Unicom Small Pickle Line - electrified |
Unicom Small Pickle Line - General Goods |
U.S.A |
| Economic |
Unipost light and small parts - electrified |
Unipost light and small pieces - common goods |
britain |
30 days |
30 days |
| United Postcom economic registration - electrified |
United Postcom economic registration - common goods |
britain |
| Germany |
| U.S.A |
| Other countries |
50 days |
| Union Mail EU economic registration - electrified |
Union Mail EU Economic Registration - Common Goods |
France |
| Lianyungang Garment Line |
- |
France |
| Germany |
30 days |
| britain |
| Unipost pan European registration - electrified |
- |
Germany |
| Other countries |
50 days |
| Unipost special line for large cargo registration - electrified |
Unipost special line registration for large goods - ordinary goods |
Other countries |
| britain |
30 days |
| Germany |
| US Island Line - Live |
Special Line to American Islands - Common Goods |
U.S.A |
| Unicom cosmetics special line registration |
- |
U.S.A |
| Germany |
| Other countries |
50 days |
| United Postal Service Economic Registration Special Goods |
- |
Other countries |
| - |
U.S.A |
30 days |
| United Postcom Economic Germany - Electrified |
United Postcom Economy Germany - Common Goods |
Germany |
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① Not connected to the Internet (after delivery and before withdrawal by the service provider): After the loss is confirmed by our company, the freight will be free and the declared value will be compensated, with the maximum amount not exceeding USD50/EUR40;
② Online (after the service provider picks it up): No compensation;
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| Unicom Economy SRM electrified |
- |
Other countries |
Query not accepted |
Query not accepted |
Query not accepted |
| Surface mail |
Unipost standard surface mail - electrified |
Unipost standard surface mail - ordinary goods |
All countries |
No compensation |
No compensation |
No compensation |
- |
- |
| Unipost Pan European Flat Mail - Live |
- |
All countries |
remarks:
1. For the product compensation standards not listed in the table, please contact the corresponding customer service&sales personnel for consultation 【 The customer compensation scheme of special agreement price shall be subject to the quotation list 】 。
2. In peak season (October 1st to December 31st), claims settlement will be postponed for a certain period of time on the above compensation standards, including 5 days in the warehouse, The final process shall be postponed for 10 days.
3. Unimail priority registration - electrified/ordinary goods, standard registration electrified/ordinary goods - France/Belgium/Poland/Denmark/Finland/Netherlands/Luxembourg/Portugal/Sweden/UK, standard registration 2 electrified - UK: only the order number is required for opening the query, no refund screenshot is required, but when receiving the query result feedback and submitting the data for claim, please submit it in time within 2 working days, Avoid failure to obtain compensation from service providers due to delayed provision.
4. Force majeure and other uncontrollable emergencies are not within the scope of the above compensation standards, including but not limited to the detention or delay caused by the customs/airline company/warehouse and other reasons, the impact of sudden weather or disease, changes in the national policy of the destination, local strikes, etc.
5. Overseas return refers to the products with "return and reassignment services" in the quotation list and the customer has checked the return service, and ① in the United States: the products have not been returned 30 days after the first update of the return track; ② Other countries: If it is not returned within 60 days after the first update of the return track, the compensation conditions are met, and the claim is valid within 180 days after the first update of the return track.
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