| The opening time, opening period, response time and compensation for the products of Lianmailtong (update date: May 50, 2024) |
| product type |
Product name - charged |
Product name - common goods |
country of destination |
Opening time |
Opening period |
Recovery time limit |
Claimable limitation |
Compensation standard |
Data and requirements required for claims |
Time limit for payment of compensation |
| Not online (after delivery) |
Online (after delivery) |
The terminal is disconnected after being connected to the Internet |
| Priority category |
Unimail priority registration - electrified |
Priority registration of United Postal Service - common goods |
U.S.A |
Internet access in 7 natural days |
Within 1 month after online
(In the UK, the search period is 14 days after the Internet access, and in Canada, the search period is 2 months after the Internet access) |
Within 2 months after initiating the inquiry |
15 days |
15 days |
7 days |
Compensation standards of 27 EU countries:
Not online: free of freight, compensation for the declared value, up to EUR 40;
Online: freight is not free, and the declared value of compensation is not more than EUR 40;
Compensation for overtime disconnection after terminal access: 5 RMB/ticket
Compensation standards of other countries:
Not online: free of freight, compensation for the declared value, up to USD50;
Online: freight is not exempted, and the declared value of compensation is not more than USD50;
Compensation for overtime disconnection after terminal access: 5 RMB/ticket
|
① Not online: no claim materials need to be submitted
② Online: screenshot of platform refund (with transaction order number) or reissue order number/reissue certificate (not our company);
③ Claim requirements: a: it needs to meet the time limit for claims; b: No track update or inspection results (except for abnormal tracks such as delivery failure, arrival proxy, return, customs withholding and other scenarios); c: The claim is valid within 90 natural days after delivery;
|
Within 7 working days after the compensation is confirmed |
| britain |
12 days |
12 days |
6 days |
| Other countries |
25 days |
25 days |
/ |
| United Postcom China US Express - electrified |
United Postcom China US Express - Common Goods |
U.S.A |
15 days |
15 days |
7 days |
| Unimail must pay for the delay - charged |
Unipost must pay for late delivery - ordinary goods |
britain |
12 days |
12 days |
6 days |
| Standard class |
Unipost light and small parts - electrified |
Unipost light and small pieces - common goods |
britain |
Within 2 months after online
(Countries: Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Israel, Singapore, Malaysia, New Zealand, Philippines, Hong Kong, China, etc.) |
18 days |
18 days |
10 days |
| U.S.A |
24 days |
24 days |
14 days |
| United Postal Standard Registration - charged |
United Postal Standard Registration - Common Goods |
U.S.A |
| britain |
18 days |
18 days |
10 days |
| Germany |
| Mexico |
30 days |
40 days |
/ |
| Brazil |
50 days |
/ |
| Other countries |
30 days |
/ |
| Unicom standard 2 registration - electrified |
- |
britain |
18 days |
18 days |
10 days |
| Union Mail EU standard registration - electrified |
Union Mail EU Standard Registration - Common Goods |
Germany |
| Other countries |
30 days |
30 days |
/ |
| United Postal Standard Registration Special Goods |
- |
Other countries |
| United Postal Standard Registration - Ozon General Cargo Line |
- |
Russia |
| Unicom cosmetics special line registration |
|
Canada |
| Lianyungang Garment Line |
- |
Spain |
| Italy |
| U.S.A |
24 days |
24 days |
14 days |
| Unipost special line for large cargo registration - electrified |
Unipost special line registration for large goods - ordinary goods |
U.S.A |
| Economic |
United Postcom economic registration - electrified |
United Postcom economic registration - common goods |
britain |
Within 2 months after online |
30 days |
30 days |
15 days |
| Germany |
| U.S.A |
| Other countries |
50 days |
/ |
| Lianyungang Garment Line |
- |
France |
| Germany |
30 days |
/ |
| britain |
| Unipost pan European registration - electrified |
- |
Germany |
| - |
Other countries |
50 days |
/ |
| Unipost special line for large cargo registration - electrified |
Unipost special line registration for large goods - ordinary goods |
Other countries |
| Germany |
30 days |
15 days |
| Unicom cosmetics special line registration |
|
U.S.A |
| Germany |
| Other countries |
50 days |
/ |
| United Postcom Economic Germany - Electrified |
United Postcom Economy Germany - Common Goods |
Germany |
/ |
/ |
Not online: free of freight, compensation for the declared value, up to USD50;
Online: no compensation |
- |
- |
| Unicom Economy SRM electrified |
- |
Other countries |
Query not accepted |
Query not accepted |
Query not accepted |
| Surface mail |
Unipost standard surface mail - electrified |
- |
|
No compensation |
No compensation |
No compensation |
No compensation |
- |
- |
| Unipost Pan European Flat Mail - Live |
- |
|
| Unicom standard large letter electrified |
- |
|
| United Postcom Economy large letter electrified |
- |
|
| UPT Super Economic Surface Mail |
- |
|
remarks:
1. In peak season (October 1st to December 31st), claims settlement will be postponed to a certain extent on the above compensation standards, including 5 days for in warehouse links and 10 days for online/proper investment links: ① other countries: 10 days; ② United States, Britain and Germany: 5 days;
2. Unimail priority registration - electrified/ordinary goods, standard registration electrified/ordinary goods - France/Belgium/Poland/Denmark/Finland/Netherlands/Luxembourg/Portugal/Sweden/UK, standard registration 2 electrified - UK: only the order number is required for opening the query, no refund screenshot is required, but when receiving the query result feedback and submitting the data for claim, please submit it in time within 2 working days, Avoid failure to obtain compensation from service providers due to delayed provision.
3. Force majeure and other uncontrollable emergencies are not within the scope of the above compensation standards, including but not limited to the detention or delay caused by the customs/airline company/warehouse and other reasons, the impact of sudden weather or disease, changes in the national policy of the destination, local strikes, etc.
4. For overseas return, the customer checks the return service and the order is delivered ① from the United States+Poland: the return track is not returned 30 days after the first update; ② Non (United States+Poland): if it is not returned 60 days after the first update of the return track, it meets the compensation conditions and is valid within one year. |
