| Compensation link |
Compensation type |
effective period of claim for compensation |
definition |
Customer's evidentiary materials |
Compensation standard |
Compensation conditions |
Confirmation of compensation prescription |
Deductible |
Time limit for payment of compensation |
| Depot section |
Collected but not warehoused |
45 natural days from the date of collection |
There is no warehousing record after the parcel is handed over to 4px, resulting in the loss/shortage of parcels; |
1. Handover list signed by 4px driver or 4px warehouse receipt certificate (on-site receipt list or domestic express receipt);
2. The number of bills in the list must be consistent with the number of 4px actually received bills;
3.4 px Confirm that the package is lost; |
Compensation according to the declared amount of the order, up to 100USD/85EUR |
Launch the search 48 hours after the date of collection
(10 natural days for customs declaration) |
3 days |
1. 4PX will not compensate for the list without the signature of 4PX driver/operator; |
7 working days after confirming the compensation |
| Missing/missing packages |
60 natural days from warehousing of logistics order |
There is no delivery record after the parcel is handed over to 4px, resulting in lost/missing parcels; |
No need to provide |
Full loss: free of freight and compensation according to the order declaration amount, up to USD100/85EUR
Partial loss: according to the loss ratio of the order, the lost part is free of freight, and the declared value of compensation is not more than USD100/85EUR |
Launch the search 48 hours after the warehousing date
(10 natural days for customs declaration) |
3 days |
1. 4PX will not compensate for the delay and loss of goods not caused by 4PX;
2. In case of force majeure, natural disasters, government and customs inspection, 4PX will not compensate; |
| Damage of goods |
60 natural days from warehousing of logistics order |
The package is damaged in 4px warehouse, which affects the performance and use of goods; |
1. Pictures of damaged internals;
2. Photos of outer package and inner package of goods (including photos of inner filler) |
Total loss: free of freight and compensation according to the declared amount of the order, up to USD100/85EUR
Partial damage: according to the damage ratio of the order, the damaged part is free of freight, and the declared value of compensation is not more than USD100/85EUR |
No warehousing within 7 calendar days since the customer initiated the query
(10 natural days for customs declaration) |
3 days |
1. Fragile and vulnerable goods are damaged due to improper reinforcement and foam filling protection
2. For simple logistics package damage, the internal goods are not deformed or damaged
3. Normal loss of commodities during operation, including but not limited to volatilization, wear, oxidation, etc
4. Deterioration and damage of commodities due to the nature of commodities, the original packaging does not conform to the agreement or the expiration of the effective storage period |
| Wrong shipment |
60 natural days from warehousing of logistics order |
4px causes wrong delivery of packages; |
1. Provide pictures of the internal and external packaging of the goods received by the recipient (including the original label information)
2. Dispute information initiated by the recipient (such as screenshots of platform disputes, e-mail screenshots, etc.) |
Free freight and compensation according to the declared amount of the order, up to 100USD/85EUR |
No warehousing within 7 calendar days since the customer initiated the query
(10 natural days for customs declaration) |
3 days |
1. The customer is unable to provide evidentiary documents or claim application documents; |
| Description of principles for handling abnormal situations: |
| (1) "Declared value" refers to the value of goods declared to the customs in the country of destination. |
| (2) If the delivery party finds that the customer or buyer has obtained the claim amount by providing false information or false information, the delivery party will reserve other rights such as deducting the original compensation amount. |
| (3) In case of any abnormality in the final delivery, Party A shall make a claim and provide evidentiary materials, and 4PX shall make a query and claim to the supplier on its behalf, subject to the actual compensation result of the supplier. |
| (4) Party B's total liability for compensation for the goods shall not exceed the "declared value" of the goods. Party B shall not bear any indirect and incidental liability arising from the damage or loss of goods. |
| (5) If the delivery is not successful due to the error and unknown address provided by Party A, Party A shall pay the corresponding fees according to the bill provided by the final delivery service provider, in addition to the cost of return. |
| (6) Party A shall bear the warehousing, storage and other related expenses incurred when the service provider of the final process delivers the goods due to the fact that no one receives the goods or the recipient delays or refuses to receive the goods. |
| (7) The order creation time and operation time shall be subject to the time displayed in the 4PX system. |
|
（8） The compensation in the final stage will change due to the service provider, and the latest external announcement on the 4PX website shall prevail.
|
(9) Overseas return
1) Unicom products: for products with "return and reassignment services" in the quotation sheet, and the customer has checked the return service, and ① the United States: the products have not been returned 30 days after the first update of the return track; ② Other countries: If it is not returned within 60 days after the first update of the return track, the compensation conditions are met, and the claim is valid within 180 days after the first update of the return track.
2) Other products: ① Express delivery: in case of loss in the process of return, we can submit a claim 30 days after delivery after confirming the loss, and the claim is valid within 60 days. ② Postal service: For overseas returned goods, due to multiple customs inspections, many transit links and long process, it is impossible to control the return flow link. Therefore, our company is only responsible for returning the returned goods received, and will not compensate for the cases of non return, returned express damage, and shortage of internal parts;
|
| (10) The front line customer service needs to intercept the system after applying for compensation to avoid the subsequent goods being directly sent after they are found; |
|
Note: In peak season (October 1st to December 31st), claims settlement will be postponed for a certain period of time according to the above compensation standards, including 5 days for the link in the warehouse, Internet access/proper investment link shall be postponed for 10 days;
|
| In addition to the above exemption, Party B shall be exempted from liability under the following circumstances: |
| (1) Party B shall not bear any responsibility for the delay, damage, loss, or even seizure, confiscation or fine caused by incomplete, unclear, incorrect information provided by Party A, or the goods provided by Party A do not meet the customs import and export requirements, and Party A shall compensate for the losses caused to Party B; |
| (2) Under the circumstance that Party A does not put forward special storage requirements for commodities, commodities melt, freeze, harden, mildew, etc. due to objective reasons such as weather and climate during commodity transportation or storage; |
| (3) Loss, destruction or loss of commodities due to their own characteristics, such as physical and chemical properties. |
