The real after-sales experience of Gigabyte motherboard must be praised by the individual

When buying products, we often give priority to the hard power standards of performance, materials and workmanship. However, there are no perfect products in the world. We always encounter some product problems for various reasons. Most users often ignore the soft and practical factors of after-sales service, and the importance of a product after sales is not less than the hardware itself.

Recently, I happened to have a piece in my hand because I accidentally damaged the pin when installing the CPU Gigabyte motherboard , we will use this a main board Go through the after-sales process of Gigabyte to see what the real after-sales experience of hardware manufacturers is like, and whether Gigabyte can save everyone from worries about buying motherboards.

Let's first take a look at Gigabyte's after-sales policy: after registering some Gigabyte mainboards and graphics cards with the official Gigabyte applet, Gigabyte can enjoy a 4-year super long warranty service, and support personal warranty+free repair. Eight major repair sites nationwide can enjoy the "free repair" service even in the event of accidental/man-made damage.

According to the above after-sales policy, Gigabyte supports personal delivery of insurance, that is, if you can go to Gigabyte only through SN code without providing purchase records such as invoices, you will also provide maintenance services. In addition, they also helped repair the pins for free. For example, this time, the pin damage was actually caused by improper installation, which was caused by human factors. It seems that Gigabyte will also repair the pins. Of course, Gigabyte also warned that not all products support personal warranty. Remember to see clearly before purchasing B650I AORUS ULTRA It supports individual insurance.

According to the requirements of the after-sales policy, we first go to Gigabyte AORUS Club applet to submit the after-sales application. After paying attention, click the product warranty at the bottom left. Users who have not logged in need to register an account to use it.

After logging in, you will enter the maintenance page, where you can apply for maintenance, query the maintenance progress and query the maintenance outlets. Because personal service can be delivered by mail or delivered online in person, it will be more efficient to find a nearby service outlet.

Gigabyte has a wide range of product lines, so when we go to the maintenance application page, we first need to select the category and select the motherboard.

After entering the mainboard repair application page, enter the information and fill in the product serial number, that is, SN code, which is on the mainboard and its packaging box.

The required items on the repair application page are problem descriptions. Although there is a purchase certificate option, it is not required. Our certificate has not been found for a long time, so it was not filled in, but the damaged part was photographed and uploaded.

After filling in the repair application, we also need to confirm the repair information, that is, fill in the personal information, select the repair outlet and delivery method, and we choose to mail to find the nearest service station to enter information.

In addition to the benchmark information, the repair application interface also needs to fill in the express bill number to click Send to complete the repair application steps, so we directly asked SF Express to send it. SF Express quickly received the main board's sending bill number, then filled in the bill number and click Send to complete the repair application.

After sending out the repair application, we will receive an email containing the delivery notice package items, and provide a warranty list to fill in and put it in the package. However, we received this email only after we sent it, so we did not fill in the form and put it in the package.

The bad motherboard we sent out on Tuesday was repaired and sent back to us by Gigabyte on Saturday. It took less than a week. It was very efficient. The package sent was the same as when we bought it, so as to avoid secondary damage.

The bent pins after disassembly and inspection have been repaired, and we can see the shallow repair traces, but it does not affect the use, and it can run directly. This time, the after-sales process of Gigabyte has been completed.

The overall evaluation of personal insurance delivery after experiencing a piece of Gigabyte is formal and efficient, because in the same city, we solved the product problem within 5 days after completing the mailing process, and the door-to-door service may be faster. After all, it is just a stitch problem.

Moreover, Gigabyte's personal insurance application guidance is also very clear. As long as the corresponding information is filled in step by step, there is no tricky option. Even if we forgot to put the warranty statement into the package, we successfully walked through the whole process, which shows that Gigabyte's online and offline insurance delivery process is very perfect, Free repair also helped us save money, showing Gigabyte's strong after-sales soft power.

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