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A business operator shall be responsible for the repair, replacement, or return of goods that are guaranteed repair, replacement, or return, as stipulated by the State or agreed upon by the business operator and consumers. Where a commodity still cannot be used properly after being repaired twice within the guaranteed maintenance period, the business operator must be responsible for replacement or return. Where a consumer requires a business operator to repair, replace or return a large commodity of which the repair, replacement or return is guaranteed, the business operator must bear reasonable expenses such as freight. It shall provide consumers with true information about commodities or services, and shall not make misleading false propaganda. Enter the official website>> |
