Resident area committee Health Hygiene and health of work committee area Commission Discipline Inspection and Supervision Team Attach great importance to 12345 Supervision upon receiving complaints, Take multiple measures simultaneously 、 strengthen supervise ， So that the supervision is always there.
Specify the key points of supervision. Hold a group affairs meeting to analyze the characteristics of complaints and reports from public medical institutions in the current district health system, and combine with the District Commission for Discipline Inspection The work arrangement of "handling complaints as soon as they are received" focuses on the needs of people's livelihood, staff inaction, slow action, formalism, bureaucracy, etc., and highlights the focus of supervision.
Conduct in-depth verification. Sign in weekly 12345 work platform, focusing on whether the receiving of the parts is timely, whether the handling of the questions is timely, whether the handling results form a closed loop, etc., screen the complaints one by one in terms of poor service attitude, staff's failure to perform their duties, drug and consumable procurement management, etc., timely find work weaknesses and system loopholes, and promote the improvement of the supervision unit, Promote and resolve mass demands from the source.
Make good use of appointment reminders. Make good use of the first form, correct and remind the emerging and tendentious problems in time. Urge all units of the district health system to handle The "12345" citizen hotline is an important political task. We should strictly implement the requirements of the Central Committee, the Municipal Committee and the District Committee, improve the "response rate, resolution rate and satisfaction rate" of hotline complaints handling, and ensure that "people call, and I respond".