CC Login FAQ Help Notes
1. Login failed, the server is busy, please try again later (error code: 65293/408)
When this prompt is displayed, please log out of CC client first and try to log in again later.
If you cannot log in normally, please feed back the problem to the staff for help. How to give feedback?
2. Login failed, please check the network (error code: 65292)
Please check whether your computer network is normal first, such as whether the web page can be opened normally; If the web page can be opened normally, please exit the CC client and try to login again later.
If you cannot log in normally, please feed back the problem to the staff for help. How to give feedback?
3. Login failed, please check the network (error code: 65289/65283)
a) Please check whether your computer network is normal first, such as whether the web page can be opened normally; If the web page can be opened normally, please exit CC client and try to login again later;
b) The network speed is too slow. If you use BT multi-threaded download, online video watching and other software that occupy a lot of bandwidth, please close the relevant software of the graphics card and log in to CC again to try;
c) The computer may be infected with malware, computer viruses, computer trojans, etc. Please try to log in CC again after antivirus;
If you cannot log in normally, please feed back the problem to the staff for help. How to give feedback?
4. Login has expired, please login again (error code: 65284)
When this prompt is displayed, you may be disconnected from the server automatically because you have not operated in CC for a long time. Please log in CC again to try.
If you cannot log in normally, please feed back the problem to the staff for help. How to give feedback?
5. Netease CC version is too low, please upgrade manually first (error code: 65283)
Since your CC version is too low to work properly, please upgrade the CC version first. succeed in inviting sb. CC official website Download the latest client.
6. The server is under crazy maintenance, please try again later (error code: 500/1538)
In order to provide more considerate services to C friends, NetEase CC will basically carry out regular maintenance and update every Wednesday morning from 8:00 to 10:00. We apologize for any inconvenience caused.
For more maintenance details, please go to CC official website View related announcements.
7. Login too frequently, please try again later (error code: 412)
Dear friends, please make a cup of tea and drink first. Please log in again after the break!
8. The number of login times on that day exceeds 500 (error code: 416)
Dear, your login times are too frequent that day, and your login is temporarily restricted.
If you have any questions, please feedback to the staff for help. How to give feedback?
9. Your account has been restricted from login (error code: 422/1537/9)
Because you are suspected of violating the rules of malicious use of NetEase CC, your account will be temporarily restricted. Please use it later.
If you have any questions, please feedback to the staff for help. How to give feedback?
10. Online timeout, please login again (error code: 1543)
Since you haven't operated CC for a long time, in order to ensure the security of your account, you have automatically logged out of CC. Please log in again.
If you have any questions, please feedback to the staff for help. How to give feedback?
11. Your account has been logged in elsewhere! If not operated by yourself, please change the password in time (error code: 1542)
Dear, when this prompt appears, it is because your CC account is logged in elsewhere (such as PC side, mobile CC or Web CC).
If you are not logged in by yourself, please change your password in time. Change password address: http://reg.163.com/setinfo/ChangePwd_1.jsp
