Suzhou Zhongneng Enterprise Management Consulting Co., LtdIt is a professional focusing on improving enterprise performanceTraining institutionsIts business content includes four modules: management training, management consulting, enterprise cloud service, and management software customization, providing systematic solutions for enterprises of different nature, sizes, and industries.
Guided by the needs and problems of the enterprise, the internal training of Zhongneng combines the actual situation of the enterprise everywhere from the production of the plan, the customized design of the course content, the selection of the training lecturer, the specific implementation process of the training course, as well as the subsequent evaluation and follow-up coaching, so as to make the course more suitable to the actual needs of the enterprise, so that the students can understand, learn and apply what they have learned.Let the enterprise's training benefit be maximized.
Internal training process
oneUnderstand the specific training needs of the enterprise and define the training objectives of the enterprise;Discuss the training course setting, teacher requirements and teaching time;
twoConduct all-round and three-dimensional interview and communication with the training initiator, target trainees, their superiors and subordinates, confirm the training needs of the enterprise, reach a consensus on the expected results, determine the course content according to the course content required by the customer, and submit the training plan;
threeBoth parties reach an agreement on the specific content, schedule, cost and other aspects of the training through consultation, and sign the training agreement;
fourThe training shall be carried out according to the time and requirements specified in the agreement. During the training implementation, the course assistant shall be responsible for the course service and reflect the reasonable requirements of the customer in a timely manner;
fiveAfter the training, the trainees fill in the training evaluation form, feed back the opinions and suggestions on various aspects of the training to us for evaluation statistics, and finally feed back the results to customers and relevant personnel, so as to continuously improve our training quality in the future training;
sixFollow up and return visit the training effect within one month after the training, assist the enterprise to implement the training results into daily actions, and put forward targeted suggestions for the follow-up training work of customers.
Service process
1、 Preparation before class
1. Selection of lecturers: according to the requirements of the enterprise for training, select trainers who have both theoretical knowledge and practical experience, and give lectures with appeal. The course is interspersed with case explanation and discussion, aiming to deliver the course in simple terms to the trainees and inspire them;
2. Pre class research: understand the main problems faced by trainees in their current work, analyze the real reasons behind, expectations and requirements for training, collect the enterprise's own cases through telephone, questionnaires, interviews and other research methods, analyze the problems eager to improve, and make preparations before class;
3. Course follow-up: develop a course project follow-up form according to the specific arrangement of the course, control various preparations for the course through the time node, and provide the customer with a list of relevant course items before the course.
2、 Course implementation
1. Timely communication: Zhongneng will arrange staff to be responsible for the service work on the day of the course during the course implementation;The staff shall keep timely communication with the customer training director and trainees, and feedback and communicate the course situation with the lecturer at any time, so as to keep the course in line with the needs of the enterprise and trainees to the greatest extent;
2. Achievement summary: the staff of Zhongneng will sort out and summarize the results of the trainees in the course based on the problems assigned by the lecturer, and submit them to the training director of the enterprise;
3. Course photos: the staff of Zhongneng take photos of the wonderful scenes in the course and submit the relevant photos to the person in charge of enterprise training;
4. Problem improvement.
3、 After class evaluation and follow-up
1. After class evaluation: within one week after the end of the course, collect trainees' evaluations of lecturers, course content, course organization and other aspects according to the Post training Evaluation Questionnaire, conduct statistical analysis, give corresponding suggestions according to the data, and feed back to relevant training principals;
2. Interview with trainees: within one month after the training, some trainees will be interviewed after the training, and a key learning card will be established to help trainees master and review training knowledge and skills. The client will be responsible for observing and supervising the behavior changes of trainees, and checking the implementation of course results;
3. Continuous improvement: Three months after the training, three-dimensional interviews were conducted with the trainees, enterprise training directors and student leaders, and a comprehensive evaluation was conducted on the transformation of trainees after the training in three aspects to provide professional advice for their follow-up work.
China Energy Consulting
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China Energy Management Consulting Services, based on different industry fields, focuses on improving the management ability of enterprises. Most of the China Energy Management Consulting team comes from senior managers of Fortune 500, large enterprises and experts in related industry fields. At the same time, China Energy also maintains close cooperation with some universities, making use of research and academic resources of universities,In order to achieve the effective integration of the theoretical system and practical operation of the consulting project, combined with the actual situation of the enterprise, so as to more effectively improve the management ability of the enterprise.
China Energy Management Consulting mainly focuses on four directions:Safety management consulting, human resources consulting, marketing and brand consulting and production management consulting of electric power enterprises。It is hoped that the expertise and services of CNEEC can contribute to the improvement of more enterprise management capabilities.
Zhongneng CRM
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Zhongneng CRM (Customer Relationship Management)It is a strategic method to select and manage valuable customers and their relationships. It can help you take care of current and future customers. Combining with the actual situation of the enterprise, it can effectively help you better grasp the latest and most accurate information of all parties, effectively carry out service management actions, and improveCustomer satisfactionAnd successfully complete various tasks.[1]
