Only after-sales service personnel can issue after-sales lists.It's OK to change the list of the new machine, small owner, but the after-sales service usually doesn't issue the list.
One of the users wrote: "I contacted the surface support, and they agreed to give me a new surface for free. I checked again and again to make sure that this is not a refurbished machine." Another user wrote: "I also contacted Surface Support and asked for a new machine. I hope they will give me a new Surface Pro 2, otherwise I would rather go back to the new machine with problems".
