Dear Samsung users The phone needs system upgrade. You can back up data and upgrade firmware by the following methods: 1. The machine supports FOTA (Firmware Over the Air) upgrade. When there is a new firmware, the phone will give an update prompt.Firmware upgrade can optimize some functions of the machine, improve the mobile phone system, and make the system more stable and smooth.In order to better ensure the use of mobile phone functions, when the machine prompts the system/firmware update, it is recommended that you upgrade the mobile phone to the latest version.Operation: Set - About equipment - System update - Update.2. It can be upgraded through KIES, see the following link:http://skp.samsungcsportal.com/integrated/popup/HtgDetailGuide3.jsp?cdsite=cn&seq=103163. It can be upgraded through the service center. For the specific address of the service center, please visit:http://support-cn.samsung.com/support/ServiceLocations.asp Samsung knows that it will provide you with high-quality solutions and solve your problems with all its heart. We hope to get your satisfaction.
1. Samsung j5 mobile phone does not support upgrading to Android 6.0 system at present 2. It is recommended to turn on the automatic update prompt of the mobile phone. Once the new version is released, the information will be pushed to the mobile phone as soon as possible.We can't predict the specific push time.
