The situation that there is no sound when you make a phone call and answer the phone, but there is sound when you turn on the handsfree and listen to music, may be caused by the following reasons:
1. Volume setting problem: first, check whether the volume setting is correct during phone calls.Sometimes the call volume may be set to the lowest or muted state by mistake.Press the increase volume key on the side of the phone or gradually increase the call volume through the system settings interface to ensure that no silence occurs during the call.
2. Headphone jack failure: If you use the headset to make a call and can only hear the other person's speech after inserting the headset, it is likely that the headset jack is faulty.At this time, you can try to replace other headphones for testing, or clean the interior of the jack.
3. Sensor failure: A distance sensor is often equipped above the mobile phone to detect whether it is close to the cheek and automatically close the screen to avoid accidental touch.If the sensor fails, the screen may be turned off and the microphone and earpiece functions may also be turned off.The solution is to restart the software or restore the factory settings.
4. System software problems: Some applications, software updates or operating system exceptions may cause silent calls.In this case, you can try to close other running applications or update the system software to solve the problem.
If the above methods still fail to solve the problem, it is recommended to contact the customer service department of the mobile phone manufacturer or send the mobile phone for repair.They will provide you with more professional technical support and solutions.
There are also ways to detect the earpiece: open WeChat, set the content of voice chat to the earpiece to play, and check whether there is sound;When there is no sound from the handset, plug in the headset to hear if there is any sound. If there is sound from the headset, it is a failure of the handset.If there is no sound from the headset, try restarting the phone or flushing the phone. Sometimes the system will doze off;However, the volume of the handset must be turned on.
Check whether there is a problem with the phone sound settings.Sometimes the voice settings of the mobile phone may be changed inadvertently. The Android phone can press the volume key once to check whether the global volume is muted. It may also be that the earpiece on the top of the phone is blocked by the screen film of the phone case, which makes it unable to make sound, and the user poisons the phone.Sometimes when the phone is poisoned, there will be no sound. You may wish to use the next anti-virus software to completely kill the virus. Try powering off and restoring factory settings;Sometimes it may be solved by shutting down the phone or restoring the factory settings.Try to shut down the phone for a period of time. Users can try to back up the data of the phone, and then reset the phone system to restore to the original settings.
Extended data: matters needing attention: When the signal of mobile phone becomes weak, many people will naturally put their mobile phone as close to their ears as possible.However, according to the working principle of the mobile phone, when the signal is weak, the hand timing automatically increases the transmission power of the electromagnetic wave, making the radiation intensity significantly increased.At this moment, if you close your ears, the radiation to your head will multiply. Long term continuous radiation can affect the brain.Experts suggest that it is not advisable to use mobile phones for long-term calls. Instead, consider using fixed line phones or headphones. If you have to use mobile phones for long-term direct calls, you should also rotate your left and right ears every one or two minutes. Reference source: people.com.cn - expert: try not to make phone calls when charging mobile phones
Water ingress into the mobile phone will cause damage to the internal parts of the mobile phone and abnormal use of the mobile phone. If you use a vivo mobile phone, it is recommended to take the mobile phone to the service center for detection and treatment. When you go to the service center, call the contact number to confirm whether it is in business hours, so as to avoid a trip in vain,Go to the browser to search the official website of vivo -- service -- service center -- view all -- select a province or city to query the address and contact information of the local service center.
Please try the following operation method: check whether an external audio device such as a Bluetooth headset or Huawei bracelet is used, which causes the sound to be emitted from the external device but not from the phone speaker.Some application sound settings are set to sound from the earpiece, such as WeChat chat, voice messages can be set to sound from the earpiece (I set the chat to use the earpiece to play sound), but the earpiece sounds smaller than the speaker, sometimes mistakenly thinking there is no sound.Check whether the sound can come out from the earphone when plugged in. If the earphone works normally, it belongs to the damage of the speaker hardware. It is recommended to take the purchase invoice to the outlet for repair and replacement.It is recommended to upgrade the latest software or restore factory settings after backing up important data to see if the problem can be solved.
It is obvious that the handset of the user's mobile phone is damaged, and the normal call can only be made through the external sound release. The problem of normal call can only be solved by sending the mobile phone equipment for repair to repair the handset equipment.
If you are using a Huawei mobile phone, we recommend that you handle it as follows: 1. Please try to place the mobile phone in a dry and ventilated place and use a paper towel to dry the water stains on the surface of the mobile phone. 2. If the phone is on, press the power key to turn it off;If the phone is turned off, do not try to turn it on. 3. Please remove the SIM card and MicroSD card. 4. Please take your mobile phone to Huawei customer service center for inspection and treatment as soon as possible to avoid unnecessary losses. matters needing attention: 1. Do not move or shake the phone frequently after water ingress to prevent moisture from spreading inside the phone. 2. Do not use a hair dryer or stove to bake after water ingress to avoid liquid being blown into the phone and high temperature damaging the phone. 3. Some mobile phones can be turned on normally after simple treatment, but they are composed of precision electronic components. There are hidden risks after water ingress, so it is recommended not to try to turn on the phone. 4. Data may be lost during after-sales maintenance.
ZOL Q&A>mobile phone>Other classifications>There is no sound when you answer a phone call on your mobile phone. There is sound when you turn on the hands-free phone and listen to music. Why?
