On the Pinduoduo shopping platform, sometimes prices are incorrectly marked or goods are out of stock.For the former, the merchant can refuse to deliver goods on the ground of wrong marking;For the latter, the merchant can refuse to deliver goods on the ground of shortage.In this case, consumers need to safeguard their rights through legal means.
When dealing with such disputes, consumers should first understand and abide by Pinduoduo online shopping rules.According to the rules, if the merchant fails to deliver goods in time, the consumer has the right to request a refund or choose another commodity, and can apply to the platform for compensation.
In addition, attention should be paid to the following aspects when dealing with such problems:
1、 Retain relevant evidence: including order information, chat records and other materials that prove the merchant's breach of contract.
2、 Negotiate with the merchant: after determining the existing problems, try to solve them through communication and negotiation, and record the conversation content and time point.
3、 Complaint to the platform: If you cannot reach an agreement with the merchant, you should complain to Pinduoduo platform and submit complaint materials according to the process.
In a word, we need to take effective measures to safeguard our rights when we encounter problems in the shopping process.At the same time, we also hope that consumers should carefully check the information and evaluation of goods when they choose to buy goods, so as to improve their awareness of self-protection.
The vendor reported the wrong price. Now that the customer has placed 160 orders, They are unwilling to apply for a refund. Then the goods must still be delivered to the customer. Because the customer is not to blame. As a businessman, you must pay for your carelessness.
In fact, if the merchant requests a refund, the platform may deduct the penalty even if the refund is made.If different goods are delivered, the platform will also punish the wrong goods, and there may be losses due to the use of goods, which will be borne by the merchants themselves.
