As a professional 3C electronic product expert, we will introduce in detail how to correctly set up diversion and sub account in Wangwang and solve possible problems.
First of all, diffluence refers to the automatic forwarding of customer consultation information to multiple Wangwang accounts, so as to achieve simultaneous reception by multiple people.If you have enabled shunting but the main account cannot see the chat records of the sub account, it is likely that you did not set the shunting correctly when setting the sub account.At this time, you need to go to the setting page to readjust, find the "Enable shunting status" in the "Sub account management" and set it to "Enabled".
Secondly, in the case of busy shopkeepers and orders prone to errors during peak hours, using Wangwang's sub account management function can improve work efficiency.This function enables the main account and each sub account to communicate and work together, and can avoid problems such as missing information or repeated processing.Especially when the customer feedback question is not answered in time, it will affect the customer experience and even lead to order loss.
Finally, you need to click "Wangwang Sub Account Management" in operation, and then enter the "Sub Account Management" interface to make relevant settings to receive information and notifications normally.
In a word, when using the Wangwang platform, we should pay attention to the rational use of diversion and the creation of appropriate sub accounts, so as to improve customer experience and order efficiency.At the same time, the correct setting of diversion and sub accounts can also help you avoid information leakage, repeated processing and other problems.
It should be in your Taobao sub account settings. In the diffluence settings, the option of main account participating in diffluence is not checked, so the main account cannot receive information after the sub account is offline.
After setting the sub account, the shunt is enabled at the same time, and the chat record of the sub account is invisible to the main account. 1. That's because in the sub account settings, you are not diverted to the main account, but all are diverted to the sub account.You can set the downstream distribution, so that the main account can receive orders naturally. 2. Many Taobao stores are not busy during the peak period of customer flow. If customers ask questions and do not answer them in time, the order may be lost. This setting of Wangwang distribution (which can receive customer messages and system notifications, and the main account and sub account can communicate and cooperate with each other) can solve this problem. 3. Click Wangwang sub account management, click the settings in sub account management, and adjust the settings to enable diffluence status to receive information.
