We can take the following measures against the failure of refund caused by Taobao merchants running away:
1. First, we need to submit a request for customer service intervention on Taobao platform.This step is very important, because only the platform intervention can better protect our rights and interests.Before submitting the application, please be sure to prepare relevant evidence materials, such as order number, payment voucher, etc.
2. Next, while waiting for customer service processing, you can also try to contact the seller or a third-party payment agency for communication and negotiation to solve the problem.If you choose to complain and defend your rights through a third-party payment agency, you need to provide relevant evidence to speed up the processing.
3. If the problem cannot be solved after many attempts, you can consider calling Taobao customer service for further help.When communicating with customer service personnel, please describe the problems in detail and provide all available evidence materials to quickly locate and solve the problems.
In a word, don't panic when encountering situations like refund failure, be patient and take effective measures to safeguard your legitimate rights and interests.At the same time, in daily shopping, we should also pay attention to the choice of reputable and reputable merchants to avoid problems such as refund failure due to loss of connection and roadtrip of merchants.
You are fooled by Taobao customer service. The deposit has nothing to do with you.What you need to do is to sue Taobao according to Article 40 of the Consumer Law. The deposit is the contract between Taobao and the seller. What does it have to do with you?!It's your job to sue Taobao. Other complaints are useless.That is the second case. Would you like to ask whether the first case is prosecution or other means of safeguarding rights?
Alipay and WeChat are two payment platforms, and now they do not support mutual payment, that is, you must pay Alipay merchants with Alipay and WeChat merchants with WeChat.
At this time, you should call the police, because if the number here is relatively large, the police can set up a case. Next, let the police help you recover the money, and then be sure to save the event and screenshots.
