If you use a Huawei mobile phone and the phone is automatically turned off, please check and solve the problem according to the following methods:
1. Please check whether the power of the mobile phone is sufficient Please keep your phone fully charged.Low battery will lead to automatic shutdown of the phone. It is recommended that you charge the phone when the battery is about 20% remaining. Warm reminder: When the power is lower than 3%, please do not try to start the machine to avoid damage to the battery. It is recommended that you try to start the machine after charging to more than 3%.
2. Whether the power key is touched by mistake This may be caused by putting the phone in your pocket or squeezing the power button in your bag. Please avoid squeezing the power button. If the squeezing lasts for more than 10 seconds, the phone will automatically restart. Warm reminder: if the mobile phone sets the sleep time, the mobile phone will automatically lock the screen after the sleep time expires, and then re-enter the lock password when entering again.
3. Check whether the mobile phone is in an environment with too high or too low temperature If the temperature is too low or too high, the low or high temperature protection function of the mobile phone will be triggered, resulting in automatic shutdown.It is recommended that you try to keep your phone in the ideal temperature (0 ℃ to 35 ℃). Warm reminder: Running high load applications for a long time or playing with the phone while charging will cause the phone temperature to be too high, and the overheat safety protection function of the system will force the phone to restart. This is a safety design, so please rest assured that you can use it.
4. Check whether the timing switch is set It is recommended that you check whether the timing on/off function is enabled (enter settings and search timing on/off). If it is set, the phone will automatically start or shut down.
5. Check whether the storage space is sufficient The phone may have too many cache files and insufficient memory.It is recommended that you use the mobile phone butler to clean up the storage space of your mobile phone in a timely manner, and unload infrequently used applications to keep sufficient storage space (more than 20%).
6. Whether external memory card is used An abnormal external memory card may cause the phone to shut down automatically.If you use an external memory card, it is recommended that you take out the external memory card and observe it for some time.
7. Uninstall incompatible software Installing some incompatible software through non Huawei application market channels may also cause the phone to shut down. It is recommended that you back up the application data (WeChat/QQ and other applications need to be backed up separately), uninstall the software downloaded and installed in non Huawei application market, and then try.
8. Try to restore factory settings or system repair (1) If the above method is invalid, it is recommended that you back up important data (WeChat/QQ and other applications need to be backed up separately), and try to restore the phone to factory settings. (2) If the factory reset is invalid, please try to repair the system with eRecovery or phone assistant.Operation method: a. Repairing the system with eRecovery Please connect your phone to the charger or computer USB with a data cable, and at the same time, long press the volume up button+power button, wait for the phone to enter the Huawei system recovery mode, and then release.After entering, click the upgrade mode eRecovery mode to download the latest version and resume the download and recovery (follow the prompts to connect to the WLAN network). Tip: When the Mate30 Pro/Mate30 RS is powered on, press the power key briefly until it enters the eRecovery mode. b. Using the Phone Assistant to Repair the System Install the latest version of mobile assistant on the computer end; When the mobile phone is turned off, connect it to the computer with a USB data cable, and press and hold the volume down key+power key for a few seconds to enter the FASTBOOT mode. Tip: When Mate 30 Pro/Mate 30 RS is turned off, connect the phone to the computer through the USB data cable, press the power key 3~5 times continuously for a few seconds, then the screen will light up, and the phone will enter the FASTBOOT mode. c. Open the phone assistant system repair on the computer to continue the repair. After the repair is completed, the phone will automatically restart to enter the main interface. Tips: Repairing the system with eRecovery or mobile assistant may cause data loss. It is recommended to back up the data in advance (WeChat/QQ and other applications need to be backed up separately).
If the above methods fail to solve your problem, please back up the data in advance (WeChat/QQ and other applications need to be backed up separately) and take the purchase voucher to Huawei customer service center for detection and processing.
