Transducers，Instruments and DAQ

HBK offers onsite support on the installation and commission of equipment for larger projects，and visits with calibrations and maintenance checks of equipment。

请求服务

As part of HBK’s service program，HBK offers onsite support on the installation and commissioning of equipment for larger projects，and regular onsite visits with calibrations and maintenance checks of equipment.Standard equipment that is easy to ship back and forth is typically sent to the local service center for repair。

Repair

原始间隔部件按原始制造者

Instruments，DAQ systems and other measurement equipment are repaired at HBK Service Centers.Products are repaired with original spare parts，and by skilled technicians with deep knowledge of the products。

局部服务停机时间

To ensure the best turnaround times（TAT），HBK aims after having equipment repaired in the local centers.As another method to shorten TAT，HBK offers fixed repair prices for many of the repairable products.Inthis way products are repaired without extra time used on investigation，quoting and order products from

Faster Service With Extended Warranty and HBK Assured Service Contracts

New products are delivered with a standard warranty of 2years.It is possible to buy an extension of the warranty beyond the standard warranty–see扩展Warranty contracts。

For products that are calibrated regularly，it is further possible to extend the warranty period by signing a calibration contract.Equipment calibrated underHBK Assured contractsare covered by warranty if they are less than10years old。

HBK maintains repair services for discontinued products for at least5years from the last order date。

Part of the HBK product range is，by nature，not repairable.For those products，HBK offers trade-in to new products at discounted prices。

安装，安装

HBK provides afull range of installation，both remote and on-site including maintenance and repair services designed to minimizedowntime，maximize the life of your equipment，and avoid unplanned repair costs。

Installations carried out byour skilled project engineers and/or application specialists ensure your system is working to specifications。

These installation services include:

Ensuring all components and products are delivered–the solution is complete and ready for installation
安装从starting from transduces，and DAQ systems including software with database management
SAT-Side Acceptance Test to ensure the system is up and running and working as expected
Training&Knowhow transfer。

It is also possible to combine the installation with product training to ensure you continue to get the best possible value for your equipment.This know-how transfer enables you to use your solutions and products in the most efficient way to support you in your day job.Furthermore，our application specialists/or ourHBK Academyoffers a set of follow-up training for many different topics to ensure you are not only able to maintain but even expand your knowledge。

故障hooting

HBK also provides the possibility of troubleshooting to support you once you have special requirements，questions or even problems around your system/solution.This can be done both ways， either remotely or on-site depending on the situation.This troubleshooting is done by our application specialists with a strong understanding of the solution but also the surrounding components like IT or data management.The goal is to ensure all problems/challenges are discovered and suggestions are made made to ensure alle the site to her in efficiency by improving the process/workflow/use of the system。

Troubleshooting can include：

Remote access（MS Teams，TeamViewer）to your PC to understand and reproduce the potential problem
Answering your questions about the application/solution
Supporting you in implementing new working procedures fulfilling updated requirements（e.g.standards，…）
其他轨迹上的轨迹
Consultancy Service–guiding you through the measurement including supporting analyzing and interpreting the collected data
Feasibility studies to prove your requirements can be covered with the concept/solution。

服务协议和维护计划顾问

最大似然值与最大似然值
Improve test quality by keeping your test system well-maintained.This ensures consistency and quality for all your tests，data，and results including following the latest relevant standards
Ensuring your solution remains up to date according to the latest standards by having anannual Support-and维护协议
管理operational costs by establishing a known annual spend
钢轨运输服务人员在施工过程中的施工水平
Remote maintenance and support–sharing your PC screen will lead to the solution faster–we therefore use tools like MS Teams or TeamViewer。
Access additional operator training to keep your staff updated and ensure your equipment is used properly and safely.A wide range of training around all our solutions and products，from atheoretical and practical perspective，is offered by应用Specialists/HBK Academy。

Naturally，maintenance and servicing for your systems can also be purchased on an“as needed”basis。Please contact your local HBK representative for details。

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