Website Statement

Welcome to China Railway Customer Service Center http://www.12306.cn The terms of service of the website (hereinafter referred to as "this website"), the contents and conditions of which are applicable to all services provided by you using this website.
1. Confirmation of service terms
By clicking the "I agree" button under the terms of service page, you will be deemed to have read, understood and fully agreed to all the contents of the terms of service, including any modification of the terms of service made by this website, and voluntarily abide by the Interim Measures for Railway Internet Ticket Sales, the Instructions for Verification of Railway Internet Ticket Purchasing Identity and the provisions of relevant announcements, Handle various businesses related to Internet ticket sales. Unless otherwise expressly stated, any changes in the scope of services or functions of this website are subject to the terms of service.
2. Modification of service terms
This website can modify the service terms when necessary, and make an announcement on the website. Once the announcement is made, it will take effect immediately. If you continue to use the service, you will be deemed to have accepted the revised terms of service.
3. User registration
Considering the importance of user services on this website, the registration of ticket users on this website adopts the real name system, and you agree to provide true, complete and accurate personal information (including name, gender, country/region, certificate type, certificate number, date of birth, and the unique mobile phone number and e-mail corresponding to your identity information that can be contacted by phone) when registering, Please update in time in case of any change.
This website has the right to verify the information you provide, and the verification results are only applicable to the business related to your registration and ticket purchase on this website; If the information you provide is inaccurate, or cannot be verified through the website or the station, or the website has reasonable reasons to believe that the information is untrue, incomplete and inaccurate, the website has the right to suspend or terminate your registration identity and information, and refuse you to use the service of the website.
This website does not support the registration of third party website purchasing users. Once found, this website has the right to stop the ticket purchasing service for purchasing users.
4. User information and confidentiality
When registering, please choose to fill in the user name and password, and submit relevant information according to the prompts on the page. You have the obligation to keep your user name and password confidential, and you are responsible for all activities under this user name and password. Please do not provide your user name, password and personal information filled in during registration to third-party websites or others for use. You agree that the use of the mail service is at your own risk. This website will not disclose or disclose your personal data to any party other than the related parties involved in the service you use, except as required by laws and regulations.
5. Exemption and limitation of liability
(1) In case of the following circumstances, this website will not bear any responsibility, including but not limited to: ① The website fails to provide services in a timely, accurate and complete manner due to force majeure, system failure, communication failure, network congestion, power supply system failure, malicious attacks, etc. ② For any reason, you may cause any loss or damage by using the information on this website or the information on other websites linked by this website, or the information on other websites linked to this website. ③ Under the second paragraph of "3. User registration", the registered user is suspended and the purchased ticket cannot be changed or refunded on this website.
(2) This website is responsible for checking and updating the information on this website, but does not assume any obligation and liability for compensation for the timeliness, accuracy of the information and the integrity and reliability of the service functions.
(3) If a user damages the rights and interests of this website and any third party by taking advantage of loopholes caused by system errors, failures or other reasons, this website will terminate the user's qualification and reserve the right to pursue legal proceedings.
(4) If this website finds any behavior that affects the safety of user information, this website has the right to protect user information. If necessary, the user can continue to use it only after being re verified.
6. Refusal to provide guarantee
This website does not make any guarantee for the following situations, including but not limited to:
(1) The service will certainly meet your requirements.
(2) Service will not be interrupted.
(3) Security, timeliness, integrity and accuracy of services.
(4) The services of related parties involved in the services.
(5) You have received oral or written comments or information from this website.
(6) The identity information you provided must be registered.
(7) Others use the same identity information as you to register.
7. Website link
This website contains third-party websites with links. These links are purely user friendly. This website cannot control or be responsible for the content or availability of the third-party websites it links to. If you decide to visit any third-party website linked to this website, you should bear the corresponding risks and responsibilities completely.
8. Guarantee
You agree to protect and maintain the interests of this website, and assume the liability of compensation for the loss or damage of this website or any third party caused by you or others using your user information.
9. Intellectual Property
The copyright of all contents and resources of this website belongs to this website (unless the website has indicated the copyright owner), and all information on the page is protected by the Copyright Law of the People's Republic of China and relevant laws and regulations, as well as all international treaties on intellectual property that China has acceded to. Without the prior written permission of this website, no unit or individual may copy, modify, send, store, publish, communicate or distribute all or part of the relevant resources on this website in any way or in any text, or use the relevant resources on this website to create resources for other commercial purposes. Otherwise, the website will investigate its legal responsibility.
10. Governing Law and Jurisdiction
The validity, interpretation, change, implementation and dispute resolution of the service terms shall be governed by the laws of the People's Republic of China.
For any dispute arising from your use of this website, you agree to accept the jurisdiction of the people's court where this website is registered.
This website has the right of final interpretation and modification of the terms of service.